Major Incident and Problem Manager

What You\’ll Be Doing:

• Own and manage major incidents and problem records end-to-end
• Drive root cause analysis and implement long-term preventative measures
• Collaborate with global stakeholders to maintain world-class incident response
• Deliver improvements to tooling, processes, and training materials
• Analyse incident data to spot trends, themes, and emerging risks
• Lead post-incident reviews and regulatory reporting where required
• Automate processes to enhance user experience and reduce resolution time
• Champion best practices in ITIL, Agile, and operational excellence

#J-18808-Ljbffr