Join us as our Head of Vendor Management, where you’ll lead how we manage, govern, and optimise our third-party partnerships across Customer Care. You’ll be the point of authority on vendor performance, bringing clarity, pace, and commercial rigour to how we work with critical suppliers. Reporting to the Director of Global Planning & Insight, you’ll set the direction for vendor strategy, strengthen operational relationships, and ensure our partners deliver the service, value, and outcomes the business needs. You’ll balance day-to-day problem-solving with long-term improvement and act as a trusted voice to senior stakeholders. If you thrive in a fast-paced environment, enjoy building strong supplier relationships, and want to influence how we deliver great customer experiences, this role gives you the platform to lead.
Key Responsibilities
- Provide visible leadership that drives strong vendor performance and accountability.
- Manage daily supplier relationships, resolving issues quickly and effectively.
- Maintain robust contracts and governance, ensuring compliance with policies and regulation.
- Oversee accurate financial reconciliation and reporting across supplier spend.
- Lead regular vendor reviews, driving improvements in service, value, and efficiency.
- Identify opportunities to optimise cost and performance across the contract lifecycle.
- Partner with senior stakeholders to support broader strategic initiatives.
