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- Tasks: Manage major incidents and enhance operational processes in a dynamic gaming environment.
- Company: Leading gaming company in Greater London with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a vibrant team and make a real impact on user experience through automation.
- Qualifications: Strong ITIL and Agile skills, with a proactive approach to problem-solving.
- Other info: Exciting opportunity to collaborate with global stakeholders and drive meaningful improvements.
The predicted salary is between 36000 - 60000 £ per year.
A leading gaming company in Greater London seeks a proactive individual to manage major incidents and improve operational processes.
Responsibilities include:
- Driving root cause analysis
- Collaborating with global stakeholders
- Delivering improvements in tools and training
- Analyzing incident data to mitigate risks
This role requires strong skills in ITIL and Agile methodologies. There is an opportunity for automation to enhance user experience, ensuring best practices are followed.
Global Incident & Problem Manager - ITIL & Automation employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Incident & Problem Manager - ITIL & Automation
✨Tip Number 1
Network like a pro! Reach out to folks in the gaming industry, especially those who work with ITIL and Agile. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, highlight your experience with root cause analysis and automation. Use real examples to demonstrate how you've improved processes in the past.
✨Tip Number 3
Prepare for the unexpected! In interviews, be ready to tackle scenario-based questions about incident management. Think through your approach to problem-solving and how you'd collaborate with global teams.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to showcase your passion for improving user experiences in the gaming world.
We think you need these skills to ace Global Incident & Problem Manager - ITIL & Automation
Some tips for your application 🫡
Show Your Proactive Side: In your application, make sure to highlight instances where you've taken the initiative to manage incidents or improve processes. We love candidates who can demonstrate their proactive approach, especially in a fast-paced environment like gaming!
Speak Our Language: Use terminology from ITIL and Agile methodologies throughout your application. This shows us that you’re not just familiar with these concepts but that you can apply them effectively in real-world scenarios.
Data-Driven Insights: When discussing your experience, include examples of how you've used data analysis to drive improvements. We’re keen on candidates who can analyse incident data to mitigate risks and enhance user experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our team.
How to prepare for a job interview at Entain plc
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in managing incidents and problems. This will show that you understand the framework and can leverage it effectively.
✨Showcase Your Automation Skills
Since the role involves enhancing user experience through automation, prepare examples of how you've implemented automation in previous positions. Discuss specific tools or processes you've used and the impact they had on operational efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past incidents you've managed and be ready to explain your thought process, the steps you took, and the outcomes. This will demonstrate your proactive approach and analytical skills.
✨Engage with Stakeholders
Collaboration is key in this role, so be prepared to talk about how you've worked with global stakeholders in the past. Highlight your communication skills and any strategies you've used to ensure everyone is aligned during incident management.
