At a Glance
- Tasks: Deliver top-notch customer service and build positive relationships with customers.
- Company: Join the vibrant Entain family in our dynamic betting shops.
- Benefits: Exciting work environment with opportunities for career growth and development.
- Other info: No two days are the same in this fast-paced role!
- Why this job: Be part of a winning team and make a real impact on customer experiences.
- Qualifications: Passion for sports and excellent customer service skills.
The predicted salary is between 28800 - 43200 € per year.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis.
In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Are you ready to launch a winning career?
Retail Customer Service in City of London employer: Entain plc
Entain is an exceptional employer that fosters a vibrant work culture where teamwork and customer satisfaction are at the forefront. With opportunities for personal and professional growth, employees are encouraged to develop their skills in a dynamic environment that celebrates sports and customer service. Working in our Ladbrokes & Coral betting shops means being part of a winning team that values integrity and positive relationships with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Entain's values and mission. This way, you can show how your passion for sports and customer service aligns with their goals.
✨Tip Number 2
Practice your people skills! Since building rapport is key in retail, think of examples where you've successfully connected with customers. Share these stories during your interview to demonstrate your ability to create positive relationships.
✨Tip Number 3
Be ready for a dynamic environment! Prepare to discuss how you handle fast-paced situations. Highlight any experiences where you’ve thrived under pressure, as this will show you're ready for the exciting challenges at Ladbrokes & Coral.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it on our platform. It’s the best way to ensure your passion for customer service shines through right from the start!
We think you need these skills to ace Retail Customer Service in City of London
Some tips for your application 🫡
Show Your Passion:Let us know about your love for sports and customer service right from the start. Share any relevant experiences that highlight your enthusiasm and how you’ve built positive relationships in the past.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the posting, like 'customer service' and 'team', to show that you understand what we’re looking for.
Be Yourself:We want to see the real you! Don’t be afraid to let your personality shine through in your application. A bit of authenticity can go a long way in making a memorable impression.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Entain plc
✨Know Your Sports
Since the role is in a betting shop, brush up on your sports knowledge. Familiarise yourself with popular sports, teams, and recent events. This will not only show your passion but also help you connect with customers who share similar interests.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to build positive relationships, which is key for this role.
✨Understand the Company Culture
Research Entain and their values. Understand what it means to be part of the 'Entain family' and how they prioritise customer service. This knowledge will help you align your answers with their expectations during the interview.
✨Practice Teamwork Scenarios
Since you'll be part of a shop team, think about times when you've worked collaboratively. Be ready to discuss how you contribute to a team environment and support your colleagues, as this is crucial for driving standards and achieving success together.
