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- Tasks: Deliver outstanding customer service and handle transactions in a dynamic betting environment.
- Company: Entain is a leader in sports betting and interactive entertainment, prioritising people and innovation.
- Benefits: Enjoy flexible hours, competitive salary, discounts, healthcare support, and development opportunities.
- Why this job: Join a vibrant team, build relationships, and contribute to a culture that celebrates individuality.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
- Other info: Rota provided four weeks in advance; potential for overtime and recognition rewards.
Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We\’re pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to theShop Manageryou will be part of theShop team, who will be serving customers and building a rapport to encourage repeat custom.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am – 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoybuilding strong relationships and can you communicate effectively?
- Self-motivated and proactive.
- Are you happy to work alone or as part of team?
- Ability to deal with challenging situations in a calm and professional manner.
Additional Information
What we offer
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
#LI-DNI
At Entain, we do what\’s right. It\’s one of our core values and that\’s why we\’re taking the lead when it comes to creating a diverse, equitable and inclusive future – for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
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Read more about Retail Customer Service employer: Entain / GVC Holdings
Contact Detail:
Entain / GVC Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Read more about Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest trends in sports betting and gaming. Being knowledgeable about the industry will not only help you stand out during interviews but also show your genuine passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will prepare you to handle real-life situations effectively, especially when dealing with complaints or concerns.
✨Tip Number 3
Network with current or former employees of Entain. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Demonstrate your ability to work both independently and as part of a team. Think of examples from your past experiences that highlight your adaptability and teamwork skills, as these are crucial for the Retail Customer Service Manager role.
We think you need these skills to ace Read more about Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Retail Customer Service Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Your Customer Service Skills: In your CV and cover letter, emphasise your passion for delivering great customer service. Provide specific examples of how you've built strong relationships with customers and handled challenging situations effectively.
Highlight Teamwork and Communication: Since the role involves working as part of a team, make sure to mention any previous experience in collaborative environments. Discuss how you communicate effectively with colleagues and customers alike.
Personalise Your Application: Address your application to the hiring manager if possible, and include a brief introduction about why you want to work at Entain specifically. Mention their commitment to diversity and inclusion, and how you resonate with their values.
How to prepare for a job interview at Entain / GVC Holdings
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Your Knowledge of Sports
Since the role involves sports betting, it’s beneficial to show your knowledge and passion for sports. Be prepared to discuss your favourite sports or teams and how that interest can enhance your ability to connect with customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you successfully resolved customer complaints or improved service standards.
✨Emphasise Teamwork and Communication Skills
Highlight your ability to work both independently and as part of a team. Provide examples of how you’ve built strong relationships with colleagues and customers, showcasing your effective communication skills.
