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- Tasks: Deliver outstanding customer service and handle transactions in a dynamic betting environment.
- Company: Entain is a leader in sports betting and interactive entertainment, prioritising people and innovation.
- Benefits: Enjoy flexible hours, competitive salary, discounts, healthcare support, and development opportunities.
- Why this job: Join a vibrant team, build relationships, and contribute to a culture that values inclusivity and recognition.
- Qualifications: Must be 18+, passionate about customer service, and able to work independently or in a team.
- Other info: Rota provided four weeks in advance; potential for overtime and career growth.
Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We\’re pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to theShop Manageryou will be part of theShop team, who will be serving customers and building a rapport to encourage repeat custom.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am – 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 16 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoybuilding strong relationships and can you communicate effectively?
- Self-motivated and proactive.
- Are you happy to work alone or as part of team?
- Ability to deal with challenging situations in a calm and professional manner.
Additional Information
What we offer
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
#LI-DNI
At Entain, we do what\’s right. It\’s one of our core values and that\’s why we\’re taking the lead when it comes to creating a diverse, equitable and inclusive future – for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
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Locations
Read more about Retail Customer Service employer: Entain / GVC Holdings
Contact Detail:
Entain / GVC Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Read more about Retail Customer Service
✨Tip Number 1
Familiarise yourself with the latest trends in sports betting and gaming. Understanding the industry will not only help you engage with customers but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, from placing bets to resolving complaints, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Entain. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be ready to discuss your availability and flexibility during the interview. Since the role requires working varied hours, showing that you can adapt to the shop's needs will make you a more attractive candidate.
We think you need these skills to ace Read more about Retail Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Customer Service Manager. Familiarise yourself with the key tasks mentioned in the job description, such as delivering outstanding customer service and handling customer complaints.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any previous roles that involved building relationships. Use specific examples that demonstrate your ability to handle challenging situations and work effectively in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and customer service. Mention why you want to work for Entain specifically and how your values align with theirs, particularly around creating a diverse and inclusive environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Entain / GVC Holdings
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service. Share examples of how you've gone above and beyond for customers in the past, as this role is all about building strong relationships.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you handle challenging situations. Think of specific instances where you've resolved customer complaints with empathy and professionalism, as this will showcase your ability to maintain high standards.
✨Familiarise Yourself with Sports Betting
Since the role involves taking bets on various sports, having a basic understanding of sports betting and the products offered can give you an edge. Research common betting terms and practices to show your interest and readiness.
✨Be Ready for Teamwork and Independence
This position requires both teamwork and the ability to work independently. Be prepared to discuss your experiences in both settings, highlighting how you contribute to a team while also being self-motivated when working alone.
