At a Glance
- Tasks: Lead a dynamic team in delivering top-notch customer service in our betting shops.
- Company: Join Entain, a leader in sports betting and interactive entertainment.
- Benefits: Enjoy competitive pay, annual bonuses, discounts, and healthcare support.
- Other info: Flexible working hours with opportunities for career growth in a supportive environment.
- Why this job: Be part of an exciting industry and make a real impact with your leadership skills.
- Qualifications: Strong organisational skills and previous people management experience preferred.
The predicted salary is between 14.2 - 14.2 £ per hour.
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change by putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Do you love sports or have a passion for great customer service? Can you lead and develop a successful team? As a Retail Shop Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to lead a team that wins together and does what’s right by our customers.
Reporting to the Area Manager, you will be responsible for the running and management of your store, adhering to the company's gold standards and driving your shop team to achieve excellence in all areas.
Are you ready to launch a winning career? Salary is £14.20 per hour.
What you will do:
- Lead, develop and train your team to deliver outstanding service to a wide variety of customers.
- Contribute to the protection of our customers through the implementation of our Responsible Gambling and overall compliance strategy.
- Develop your team to have a sound understanding of the business and our products.
- Plan and work towards defined targets and goals, and manage controllable costs.
- Ensure you and your team maintain high shop standards in terms of appearance and cleanliness.
- Follow our recruitment, induction, and ongoing learning and development processes to help build a strong shop team.
- Develop your team in their current role and support those who show potential and want to progress within the business.
- Complete shop rotas to agreed timescales and with fairness and the work-life balance of your team in mind.
- Support your wider area team as required, e.g. investigations, formal meetings, lead roles.
Working Patterns:
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. You will work 35 hours and ensure that you schedule yourself to work alongside each member of your shop team regularly. You will complete rotas at least four weeks in advance.
Qualifications:
- Do you have the ability to drive performance and achieve results?
- Do you have excellent organisational skills?
- Ideally with previous people management experience.
- Do you enjoy building strong relationships and can you communicate effectively?
- Self-motivated and proactive, with the ability to adapt and learn.
- Are you happy to work alone or as part of a team?
- Ability to deal with challenging situations in a calm and professional manner.
- You must be 18 years of age or over to work in one of our betting shops.
Additional Information:
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Benefits include:
- Annual Bonus Scheme
- 28 days annual leave
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a major part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Retail Shop Manager employer: Entain Group
Entain Group is an excellent employer, offering a supportive and inclusive workplace where you can thrive as a Sports Betting Shop Manager. With a strong focus on employee growth opportunities and a rewarding benefits package, you'll be part of a dynamic team dedicated to enhancing customer experience in the vibrant retail environment of Ladbrokes.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shop Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Entain Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Entain Group!
We think you need these skills to ace Retail Shop Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Entain Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Entain Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Entain Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Entain Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
