At a Glance
- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting shop environment.
- Company: Join Entain, a leading global sports betting and gaming company with iconic brands.
- Benefits: Earn £13.20 per hour, enjoy discounts, healthcare support, and a pension scheme.
- Other info: Flexible shifts available, with a commitment to work-life balance and inclusivity.
- Why this job: Be part of a winning team and make a real impact on customer experiences.
- Qualifications: Must be 18+, with previous customer service experience and cash handling skills.
The predicted salary is between 13.2 - 13.2 £ per hour.
Part-time position in the Retail Shops department with an hourly rate of £13.20. As a Retail Customer Service Manager, you will play an important role in delivering top customer service and driving standards daily in our Ladbrokes & Coral betting shops.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building relationships to encourage repeat custom.
What you will do:
- Take bets on different sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets.
- Maintain high shop standards.
- Open or close the shop.
Work patterns:
This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. Your typical weekly rota will be 16 hours, varying week to week.
Qualifications:
- You must be 18 years of age or over to work in one of our betting shops.
- Previous work in a customer-facing setting.
- Confidence working with customers in person.
- Familiarity with cash handling and payment transactions.
Additional Information:
At Entain, we offer a great compensation package along with benefits such as optional overtime, a pension scheme, discounts with hundreds of retailers, and healthcare support. We are committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued and respected.
Retail Customer Service - Weekends & Evenings employer: Entain Group
Entain is an exceptional employer that prioritises a healthy work-life balance, offering flexible rotas and a supportive environment for its retail staff. With competitive pay, comprehensive benefits including discounts with retailers, and opportunities for recognition and growth, employees are empowered to thrive in a dynamic team atmosphere. Join us at our vibrant Ladbrokes & Coral betting shops, where every day brings new challenges and the chance to make a real impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service - Weekends & Evenings
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Entain Group, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Customer Service - Weekends & Evenings
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Entain Group that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Entain Group will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Entain Group and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Entain Group
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Entain Group, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Entain Group!
