At a Glance
- Tasks: Lead service excellence and coach teams to enhance customer satisfaction in betting shops.
- Company: Entain Group, a top player in global sports betting and gaming.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Other info: Join a vibrant team with a focus on innovation and excellence.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22050 - 26950 £ per year.
Entain Group, a leading global sports betting and gaming company, is seeking a Retail Customer Service Manager to lead service excellence in our Ladbrokes & Coral betting shops.
Reporting to the Shop Manager, you will drive standards and coach shop teams to maximise customer satisfaction.
Typical rota is 32.5 hours weekly across Monday to Sunday with a mix of early openings and late closings.
You will handle cash, explain products, resolve customer issues with empathy, and work towards clear
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Retail Customer Experience Manager employer: Entain Group
Entain Group is an excellent employer, offering a supportive and inclusive workplace where you can thrive as a Sports Betting Shop Manager. With a strong focus on employee growth opportunities and a rewarding benefits package, you'll be part of a dynamic team dedicated to enhancing customer experience in the vibrant retail environment of Ladbrokes.
