At a Glance
- Tasks: Lead customer service in our betting shops and build strong relationships with customers.
- Company: Join Entain Group, a leader in the betting industry with a focus on customer experience.
- Benefits: Flexible 20-hour weekly rota, competitive pay, and opportunities for career growth.
- Other info: Enjoy a friendly work environment with opportunities to develop your career.
- Why this job: Be part of a dynamic team that values customer satisfaction and repeat business.
- Qualifications: Strong communication skills and a passion for delivering excellent service.
The predicted salary is between 12 - 15 £ per hour.
Entain Group is seeking a Retail Customer Service Manager to lead in our Ladbrokes & Coral betting shops.
You will deliver top customer service, drive standards daily and report to the Shop Manager as part of the Shop team serving customers and building relationships to encourage repeat business.
You will manage a 20-hour weekly rota with shifts including early and late, while maintaining friendly service, cash handling, and product demonstrations.
#J-18808-Ljbffr
Retail Customer Experience Leader - Betting Shops employer: Entain Group
Entain Group is an excellent employer, offering a supportive and inclusive workplace where you can thrive as a Sports Betting Shop Manager. With a strong focus on employee growth opportunities and a rewarding benefits package, you'll be part of a dynamic team dedicated to enhancing customer experience in the vibrant retail environment of Ladbrokes.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Experience Leader - Betting Shops
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Entain Group, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Customer Experience Leader - Betting Shops
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Entain Group that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Entain Group will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Entain Group and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Entain Group
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Entain Group, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Entain Group!
