At a Glance
- Tasks: Support and improve our core platform while resolving technical issues.
- Company: Join Angstrom Sports, a pioneer in sports pricing and product innovation.
- Benefits: Competitive salary, private medical insurance, pension scheme, and wellness perks.
- Other info: Opportunity for career growth in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team shaping the future of sports betting technology.
- Qualifications: Experience in platform support and a passion for learning new tech.
The predicted salary is between 35000 - 45000 £ per year.
This role is for Angstrom Sports, a proprietary sports pricing and product provider, building intricate, simulation driven pricing and risk systems to support the success of key sports brands across the Entain group. Founded in 2018 and having established itself as a pioneer in player-level, play-by-play simulations and forecasting, Angstrom was acquired by Entain in 2023. Today, we operate as a semi-autonomous division, responsible for delivering the group’s most advanced pricing and risk capabilities with a focus on the US market.
We’re committed to building the next generation of sports betting products — sports-first, recreationally-focused, and designed to make betting more engaging, more intelligent, and more fun. We’re proud to be a high-performing, low-ego team where brilliant people work and people work to become brilliant. While we’re ambitious and delivery-driven, we take real pride in how we operate and the health of our independent culture, underpinned by trust and mutual respect.
We are seeking a Platform Support Analyst to help support, maintain, and improve our core platform and its associated products. This role acts as the primary point of contact for platform-related support queries and incidents, playing a vital part in ensuring the stability, performance, and availability of our services. The platform operates within a fully cloud-based AWS environment, providing exposure to modern, scalable technologies. You will work closely with engineering, product teams, and third-party providers to monitor system health, investigate issues, support deployments and integrations, and ensure incidents are resolved efficiently with clear communication to stakeholders.
As part of a growing organisation, this role offers the opportunity to influence and enhance support processes and operational best practices, while developing hands-on experience across cloud infrastructure, platform operations, DevOps practices, and automation within a modern AWS and SaaS environment.
Key responsibilities:- Investigate, resolve, and proactively prevent platform issues, with a strong focus on continuous improvement of systems and operational processes.
- Provide day-to-day technical support to internal stakeholders, ensuring services and deliverables are met effectively.
- Liaise with internal teams and external partners to maintain strong working relationships and uphold quality standards.
- Regularly review, maintain, and improve operational documentation, processes, and procedures.
- Support the testing, reporting, and implementation of fixes, including running scripts and validating solutions.
- Develop and maintain scripts to automate administrative and support tasks, improving efficiency and reliability.
- Provide general operational and administrative support to the infrastructure and platform teams as required.
- Experience in a Platform support role and knowledge of the system life cycle.
- A team player and a desire to make a real impact in a growing business.
- A desire to learn new skills and get in front of new technology.
- Demonstrate high quality administrative and organisational skills.
- Strong work ethic and willingness to learn and develop, with a strong desire to undertake additional responsibilities.
- Excellent communication skills, with confidence to build relationships at all levels.
- Strives for service excellence, with superb attention to detail and strong commitment to quality.
- Consistently meets service levels and takes personal ownership of work, prioritising and organising workload to meet tight deadlines.
- Able to work under pressure and manage needs and demands of various stakeholders.
- Solve challenges using own initiative to explore solutions.
- Experience with Datadog for monitoring, alerting, and observability.
- Familiarity with Terraform for infrastructure-as-code and cloud provisioning.
- Experience using Argo CD for continuous delivery and application deployment.
- Knowledge of cloud computing platforms, including compute, storage, and networking concepts.
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Depending on your role and location, you can expect to receive benefits like:
- Private medical insurance
- Pension Scheme - matched to 6%
- Ability to buy and sell holiday
- Free subscription to wellbeing app Unmind
- Sharesave Scheme
Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Platform Support Analyst employer: Entain Group
Angstrom Sports is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As part of the Entain group, employees benefit from a competitive salary and comprehensive perks, including private medical insurance and a robust pension scheme. With a strong focus on personal growth and a culture that values trust and respect, this role provides a unique opportunity to work with cutting-edge technology in a supportive team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Entain Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Entain Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Entain Group!
✨Direct Apply to Entain Group
Let's not forget to apply directly through the Entain Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Platform Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Entain Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Entain Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Entain Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
