At a Glance
- Tasks: Lead the UK Retention Analytics team and drive insights for customer retention strategies.
- Company: Join Entain, a leader in sports betting and interactive entertainment, focused on innovation and people.
- Benefits: Enjoy hybrid working, private medical insurance, and personal development days.
- Why this job: Be part of a dynamic team shaping the future of gaming with data-driven insights.
- Qualifications: Experience in analytics, strong strategic thinking, and advanced SQL skills required.
- Other info: Inclusive culture with support for personal adjustments during recruitment.
The predicted salary is between 43200 - 72000 £ per year.
Head of Data Science & Insights Operate & Change
- Full-time
- Work Type: Full time
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We’re pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
As the Head DS & Insights Operate & Change, you will be responsible for the delivery of insights, analytical approaches, analytical tools, presentations and report/dashboard development to key stakeholders in the UK business, focusing on customer retention activities, predominantly through bonus and CRM optimization. This is a key role in our UK business supporting both our Digital & Retail divisions using analytics to provide insight and support decision making.
As a Senior Leader within the UK Strategy team, you will collaborate with both gaming and sportsbook commercial directors and work closely alongside the CRM Director. Your team’s role will be to help support the UK retention strategy with the UK SLT, and especially you will be expected to support the development of product, promotion and brand strategy by supplying the business functions with information and insights for them to understand the performance of retention activities and provide insight, answers and recommendations to key points within the data.
You will ensure day-to-day tactical data is provided as and when needed while influencing stakeholders to use the most appropriate data, alongside new insights and analytical tools to support and optimize their business functions.
You will have 2 direct reports and lead an overall team of 5 analysts with teams based across our Gibraltar and Stratford locations, so some travel will be required. While the Analytics Managers will lead the day-to-day operation, you will be responsible for the overall strategy and direction of the team.
Key Responsibilities
- Lead the UK Retention Analytics team and support the Head of Data Science & Insights in creating a world-class and high-performance analytics function.
- Act as the link between Analytics and the UK Commercial & CRM teams, driving commercial value through insightful Data/Analysis.
- Lead and manage analysis for financial and non-financial customer performance to provide insight covering areas such as, but not limited to, promotion performance, CRM retention performance, conversion analysis, and operations analysis.
- Proactively identify business opportunities and effectively communicate insights to the business.
- Lead, scope and shape all analytical and BI projects to meet or exceed stakeholders’ expectations.
- Proactively collaborate with cross-functional teams and subject matter experts to create best practices across Retention Analytics.
- Leverage existing Data, Insight & Analytics functions across the group to help drive maximum impact and act as a partner to deliver group-wide initiatives for the UK business.
- Work closely with data engineers and architects to ensure the development of Data Self-Serve strategy fits business requirements.
- Democratize data through a world-class, ‘always on’ reporting suite, covering both descriptive and diagnostics analytics to surface actionable insight for day-to-day decision making within the business.
- Identify opportunities to support and develop the overall UK Analytics agenda – collaborate with other analytics leaders and be a champion for the wider data community.
- Drive an external orientation (self, team, business) to ensure that the UK business stays current with new advances in analytics & new data sources – bring recommendations & innovations into Entain on an ongoing basis.
Team Management
- Mentor and coach individuals within the Retention Analytics team and across the wider organization to improve knowledge of BI & Analytics, data literacy, and leadership impact.
- Manage the objective setting for the direct reports, ensuring they have the correct skills and tools to carry out their role.
Minimum Requirements
- Experience in an analytics or a business intelligence role in a large scale, complex, direct to consumer business.
- Data and Analytics guru, who can turn numbers into a compelling business story.
- Experienced translator, comfortable talking to commercial and technical experts to identify the right problems and the most effective solutions.
- Proven track record delivering significant analytical and reporting projects that have directly led to improved business performance – financial and volumetric.
- Strong strategic thinking, prioritization, and problem-solving skills in ambiguous and changing environments.
- Experience in the following analytical disciplines: Marketing Analytics, CRM Analytics, Optimization, Business Intelligence, Commercial Analytics, Performance Reporting.
- Experience using Cloud platforms for Analytics workloads (ideally in the Google stack but other cloud providers/platforms also suitable).
- Advanced knowledge of SQL.
- Some experience of managing 3rd party suppliers.
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in London, you can expect to receive great benefits like:
- Hybrid working – 2 days in the office
- Private medical insurance
- Pension scheme – matched to 6%
- Ability to buy and sell holiday
- Free subscription to wellbeing app Unmind
- Additional “It’s Your Game” day off to use at either Christmas or New Year
- Entain & Enhance days – 2 paid days off to focus on your professional or personal development
- Share save scheme
- Paid subscription to LinkedIn Learning
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supportive community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future – for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected, and their individuality celebrated.
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Head of Data Science & Insights Operate & Change employer: Entain Group
Contact Detail:
Entain Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Data Science & Insights Operate & Change
✨Tip Number 1
Familiarize yourself with the latest trends in data analytics, especially in the sports betting and gaming industry. Understanding how data is used to drive customer retention strategies will give you an edge in discussions with stakeholders.
✨Tip Number 2
Network with professionals in the analytics and gaming sectors. Attend industry conferences or webinars to connect with potential colleagues and learn about best practices that can be applied at Entain.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully managed teams or projects. Highlight how you mentored others and drove performance improvements through data-driven insights.
✨Tip Number 4
Prepare to discuss specific analytical tools and methodologies you have used in previous roles. Being able to articulate your experience with SQL and cloud platforms will demonstrate your technical proficiency and readiness for the role.
We think you need these skills to ace Head of Data Science & Insights Operate & Change
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Data Science & Insights Operate & Change position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in analytics or business intelligence roles, particularly in direct-to-consumer businesses. Showcase specific projects where your insights led to improved business performance.
Showcase Leadership Skills: Since this role involves team management, be sure to include examples of how you've mentored or coached others in analytics. Discuss your approach to leading teams and driving commercial value through data.
Tailor Your Application: Customize your cover letter to reflect your understanding of Entain's mission and values. Mention how your skills and experiences can contribute to their goals, especially in customer retention and analytics.
How to prepare for a job interview at Entain Group
✨Showcase Your Analytical Expertise
As the Head of Data Science & Insights, it's crucial to demonstrate your deep understanding of analytics. Prepare to discuss specific projects where your analytical skills led to significant business improvements, especially in customer retention and CRM optimization.
✨Communicate Effectively with Stakeholders
You'll be acting as a bridge between analytics and commercial teams. Practice articulating complex data insights in a way that resonates with both technical and non-technical stakeholders, highlighting how your insights can drive commercial value.
✨Emphasize Leadership and Team Management Skills
Since you'll be leading a team of analysts, be ready to share your experience in mentoring and coaching. Discuss how you've previously set objectives for your team and ensured they had the necessary tools to succeed.
✨Stay Current with Industry Trends
Demonstrate your knowledge of the latest trends in analytics and data sources. Be prepared to discuss how you can bring innovative ideas to Entain and keep the UK business at the forefront of analytics advancements.