At a Glance
- Tasks: Deliver top-notch customer service and maintain high standards in our betting shops.
- Company: Join Entain, a leader in the retail betting industry with a supportive team culture.
- Benefits: Earn £13.00 per hour, enjoy flexible hours, and access growth opportunities.
- Other info: Dynamic work environment with plenty of chances to advance your career.
- Why this job: Be part of a winning team in a fast-paced environment that values your contributions.
- Qualifications: Strong customer service skills and a passion for retail.
The predicted salary is between 13 - 13 £ per hour.
Entain is seeking a Retail Customer Service Manager to join our Ladbrokes & Coral betting shops.
You will deliver excellent customer service, drive standards, and report to the Shop Manager as part of the Shop team.
Salary is £13.00 per hour for a 15-hour weekly rota, with opportunities to grow within a dynamic retail environment.
Join us to contribute to a winning team, enjoy a competitive compensation package and a supportive work-life balance in a fast-paced retail setting across the UK.
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Retail Customer Service Lead - Betting Shop Ops in Gateshead employer: Entain Group
Entain Group is an excellent employer, offering a supportive and inclusive workplace where you can thrive as a Sports Betting Shop Manager. With a strong focus on employee growth opportunities and a rewarding benefits package, you'll be part of a dynamic team dedicated to enhancing customer experience in the vibrant retail environment of Ladbrokes.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Lead - Betting Shop Ops in Gateshead
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Entain Group, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Customer Service Lead - Betting Shop Ops in Gateshead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Entain Group that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Entain Group will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Entain Group and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Entain Group
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Entain Group, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Entain Group!
