At a Glance
- Tasks: Deliver top-notch customer service and handle transactions in our vibrant betting shops.
- Company: Join Entain, a leading global sports betting and gaming company with iconic brands.
- Benefits: Earn £13.74 per hour, enjoy discounts, healthcare support, and a pension scheme.
- Other info: Flexible hours with a commitment to work-life balance and career growth opportunities.
- Why this job: Be part of a dynamic team where no two days are the same and make a real impact.
- Qualifications: Must be 18+, with customer service experience and confidence in cash handling.
Part-time position in the Retail Shops department with an hourly rate of £13.74 (standard + location allowance). As a Retail Customer Service Manager, you will play an important role in delivering top customer service and driving standards daily in our Ladbrokes & Coral betting shops.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building relationships to encourage repeat custom.
Salary: £13.00 per hour
What you will do:
- Take bets on different sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets.
- Maintain high shop standards.
- Open or close the shop.
Work patterns:
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location, including weekends and bank holidays. Your typical weekly rota will be 17 hours, requiring availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm.
Qualifications:
- You must be 18 years of age or over to work in one of our betting shops.
- Previous work in a customer-facing setting.
- Confidence working with customers in person.
- Familiarity with cash handling and payment transactions.
Additional Information:
At Entain, we offer a great compensation package along with benefits such as optional overtime, a Pension Scheme, annual ShareSave, discounts with hundreds of retailers, and healthcare and wellbeing support. Join a winning team of dedicated people in an inclusive community where everyone is celebrated for being themselves.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us for support. We are committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued and respected.
Retail Customer Service - Weekends & Evenings in Edgware employer: Entain Group
Entain Group is an excellent employer, offering a supportive and inclusive workplace where you can thrive as a Sports Betting Shop Manager. With a strong focus on employee growth opportunities and a rewarding benefits package, you'll be part of a dynamic team dedicated to enhancing customer experience in the vibrant retail environment of Ladbrokes.
