At a Glance
- Tasks: Deliver top-notch customer service and handle transactions in our vibrant betting shops.
- Company: Join Entain, a leading global sports betting and gaming company with iconic brands.
- Benefits: Earn £13.74 per hour, enjoy discounts, healthcare support, and a pension scheme.
- Other info: Flexible hours with a commitment to work-life balance and career growth opportunities.
- Why this job: Be part of a dynamic team where no two days are the same and make a real impact.
- Qualifications: Must be 18+, with customer service experience and confidence in cash handling.
Part-time position in the Retail Shops department with an hourly rate of £13.74 (standard + location allowance). As a Retail Customer Service Manager, you will play an important role in delivering top customer service and driving standards daily in our Ladbrokes & Coral betting shops.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building relationships to encourage repeat custom.
Salary: £13.00 per hour
What you will do:
- Take bets on different sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets.
- Maintain high shop standards.
- Open or close the shop.
Work patterns:
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location, including weekends and bank holidays. Your typical weekly rota will be 17 hours, requiring availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm.
Qualifications:
- You must be 18 years of age or over to work in one of our betting shops.
- Previous work in a customer-facing setting.
- Confidence working with customers in person.
- Familiarity with cash handling and payment transactions.
Additional Information:
At Entain, we offer a great compensation package along with benefits such as optional overtime, a Pension Scheme, annual ShareSave, discounts with hundreds of retailers, and healthcare and wellbeing support. Join a winning team of dedicated people in an inclusive community where everyone is celebrated for being themselves.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us for support. We are committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued and respected.
Retail Customer Service - Weekends & Evenings in Edgware employer: Entain Group
Entain is an exceptional employer that prioritises a healthy work-life balance and offers flexible scheduling, making it ideal for those seeking part-time opportunities. With competitive pay, a comprehensive benefits package, and a commitment to diversity and inclusion, employees are supported in their personal and professional growth while being part of a dynamic team that values collaboration and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service - Weekends & Evenings in Edgware
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Entain Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Entain Group and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Entain Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Entain Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Entain Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Entain Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Entain Group will surely appreciate.
