Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to customers via phone, email, and chat.
- Company: Join Entain, a leader in sports betting and gaming innovation.
- Benefits: Competitive salary, bonuses, healthcare, and great development opportunities.
- Why this job: Be part of a dynamic team that values your individuality and growth.
- Qualifications: Fluent in Dutch and English, with strong communication skills.
- Other info: Flexible shifts and a supportive community await you!
The predicted salary is between 30000 - 42000 £ per year.
Customer Support Advisor – Dutch Speaking
Join to apply for the Customer Support Advisor – Dutch Speaking role at Entain
5 days ago Be among the first 25 applicants
Join to apply for the Customer Support Advisor – Dutch Speaking role at Entain
Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We\’re pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
Be available and provide an accurate solution for customers during the first contact via phone, email, and chat. Keep customers informed about company products, services, and promotions. Demonstrate an ownership and deliver the first-class service to ensure the exceeding customer expectation to ensure company growth.
Scope
New and existing customers, who need support on their online gaming activities. Responsibility for revenue retention and customer satisfaction.
Key Responsibilities
Communication
Treat every customer as a friend and demonstrate respect by being fair, empathetic, and patient. Keep the promises. Read and listen to the customer’s problem carefully, then answer their question.
- Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems.
- Provide customers accurate and relevant information about products, services and promotions based on needs.
- Educate customers to use all online self-service tools.
Drive improvements
Seek constantly for improvements to exceed customer’s expectation and help company to grow.
- Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction.
- Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or accelerate all parties to take corrective action as needed.
- Work towards simplifying the existing processes to reduce effort.
Performance – Quality, Customer Focus and Productivity
Be customer focused, drive productivity and quality of all your tasks to be able provide 1st class service to our customers.
- Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets
- Perform against all key Customer service goals.
- Knowing individual targets and individual performance management
Self-development
Take ownership for your development. Look for opportunities to grow.
- Work on individual career progression plan and manage training plan completion.
- Have an overview about required development activities and participate on them as well.
- Looks for feedback and development activities to improve in skills related to the current work.
- Developing others – create and support opportunities for building skills to execute current and future responsibilities.
- Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training.
Customer Experience
At anytime and anywhere perform the activities and display the behaviours that are designed to deliver a distinctive Customer Experience.
Qualifications
Specialist skills & experience
Essentail
- Middle education degree
- PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills)
- Communication skills – verbal and written: Communicates effectively over the phone and in written transactions
- Language skills: Mastery English language and language of the customer support – Dutch– C1 level (speaking & writing), other language is a plus
- Flexibility and shift work is required
Preferred Experience And Knowledge
- An experience in the contact service environment is a preferable advantage
- An online gaming experience is a plus
Competencies/Behaviors
FUNCTIONAL COMPETENCIES
- Empathy
- Analytical thinking
- Listening
- Accuracy
- Stress ResistanceVerbal Communication
FIXED COMPETENCIES
- Delighting Customers
- Teamwork
- Continuous Improvement
- Integrity
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.
Depending on your role and location, you can expect to receive benefits like
- A regular bonus
- Healthcare support
- A stake in our success through our ShareSave scheme
- Great development opportunities
- Wellbeing support, and so much more.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Adjustments or accommodations
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what\’s right. It\’s one of our core values and that\’s why we\’re taking the lead when it comes to creating a diverse, equitable and inclusive future – for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Job Details
\\
- Seniority level: Associate
- Employment type: Full-time
- Job function: Customer Service
- Industries: Entertainment Providers
Referrals increase your chances of interviewing at Entain by 2x
#J-18808-Ljbffr
Customer Support Advisor - Dutch Speaking employer: Entain Group
Contact Detail:
Entain Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Dutch Speaking
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Entain. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview. Plus, it shows you’re ready to deliver that first-class service they’re after!
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They want to see how you treat customers, so show your empathy and communication skills. Remember, they’re looking for someone who can connect with customers like a friend.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive features and tips from us at StudySmarter to help you along the way. Let’s get you that job!
We think you need these skills to ace Customer Support Advisor - Dutch Speaking
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the company. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Support Advisor role. Highlight your relevant experience and skills, especially your communication abilities in Dutch and English. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even more.
How to prepare for a job interview at Entain Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Entain’s products and services. Familiarise yourself with their online gaming platform and any promotions they currently have. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Support Advisor, communication is key. Practice speaking clearly and empathetically. You might even want to role-play common customer scenarios with a friend to get comfortable with handling various situations. Remember, treating every customer like a friend is crucial!
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you would handle specific customer issues. Think of examples from your past experiences where you successfully resolved problems. Highlight your analytical thinking and how you can drive improvements to enhance customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s growth.
