At a Glance
- Tasks: Lead customer service in betting shops, handle bets, and resolve customer concerns.
- Company: Join Entain Group, a leader in the sports betting industry.
- Benefits: Earn £13 per hour with flexible 20-hour work weeks and great rewards.
- Other info: Enjoy a supportive workplace with opportunities for growth.
- Why this job: Be part of an inclusive team and enhance customer experiences in a dynamic environment.
- Qualifications: Must be 18+ with prior customer-facing experience.
The predicted salary is between 13 - 13 £ per hour.
Entain Group is seeking a Retail Customer Service Manager to lead customer service in our Ladbrokes & Coral betting shops, delivering high standards and strong team leadership.
The role reports to the Shop Manager, involves handling bets, cash, product demos, and resolving customer concerns, with a typical rota of 20 hours per week at £13 per hour.
Open to applicants 18+, with prior customer-facing experience; Entain offers a supportive, inclusive workplace with rewards and benefits.
#J-18808-Ljbffr
Sports Betting Shop Manager - Customer Experience Lead in Braintree employer: Entain Group
Entain Group is an excellent employer, offering a supportive and inclusive workplace where you can thrive as a Sports Betting Shop Manager. With a strong focus on employee growth opportunities and a rewarding benefits package, you'll be part of a dynamic team dedicated to enhancing customer experience in the vibrant retail environment of Ladbrokes.
StudySmarter Expert Advice🤫
We think this is how you could land Sports Betting Shop Manager - Customer Experience Lead in Braintree
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Entain Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Entain Group and let us see your personality shine through!
We think you need these skills to ace Sports Betting Shop Manager - Customer Experience Lead in Braintree
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Entain Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Entain Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Entain Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Entain Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Entain Group will surely appreciate.
