Senior Claims Adjuster (Marine, Energy & Construction)

Efficient, accurate and fair adjustment of International Marine, Energy and Construction claims, with a particular focus on international third party liability/injury claims, within authority limits and in line with key performance measures.

What you will be doing:

• Responsible for adjusting Marine, Energy and Construction claims within authority limits and in accordance with the Enstar Claims Handling Philosophy and associated key performance measures including Lloyd’s Minimum Standards.
• Accountability for claims decisions across a portfolio consisting predominantly of lead claims with a follow market, acting within authority limits.
• Reporting to the Syndicate 2008 claims management team where appropriate, in particular where claims are above, or have the potential to exceed own authority limits.
• Identifying the nature of the applicable claims agreement role and acting accordingly; if necessary, communicating to follow market participants in a regular and timely manner.
• Setting appropriate and accurate case reserves in a timely manner and in accordance with Enstar Reserving Philosophy.
• Where applicable, ensuring the timely production of CMG reports to include all pertinent facts. Ensuring prompt payment of valid claims.
• Maintaining accurate claims data across Enstar’s claims management systems and ensuring that all claims documents are appropriately filed in the appropriate document storage repository.
• Provide appropriate triage of incoming claims.
• Developing positive, professional dialogue with all internal and external stakeholders relating to claims matters.
• Supervision of TPAs and other entities with delegated authority to include, where appropriate, assisting in arranging audits and undertaking any follow up work as necessary.
• Liaising with external experts and lawyers and managing each in accordance with the applicable Terms of Engagement.
• Representing the Company at external meetings, mediations, and settlement conferences.
• Set-up, administer and manage a case diary and appropriate follow-up on all claims.
• Assist in preparation of Management Information reports where specific claims information is requested by other business areas.
• Support the embedded Company culture of Treating Customers Fairly and Conduct Risk, while ensuring compliance with all Company strategies and regulatory or statutory requirements.
• Undertake training and development opportunities to develop technical claims handling ability predominantly in the Marine, Energy and Construction arenas.
• In addition to the above key responsibilities, you may be required to undertake other duties from time to time as the Company may reasonably require.

What You Will Bring:

• Previous experience handling insurance claims in the London Market (10+ years ideally).
• Good knowledge of the primary class(es) of business, to include an understanding of the operation of the policy and associated coverage issues.
• Market awareness and knowledge in dealing with other industry parties, to have a good market network, to understand the issues impacting the market generally, and an ability to show market intelligence.
• Competent on all market claims systems.
• Good working knowledge of the London Market processes and procedures.
• Intermediate level of use and understanding of MS software.
• Mental agility, able to think innovatively.
• A bright individual who can provide constructive input and show the ability to investigate, question, explore and innovate.
• Excellent oral and written communication skills.
• Someone who is able to present views in a professional way to a variety of stakeholders who have differing needs with regard to content and the level of detail.
• Strong analytical skills in order to identify trends in data and then design and implement improvement strategies in order to find pragmatic solutions.
• Adjusting skills, the ability to identify early exposure and to plan and consider an appropriate resolution strategy in line with the Claims Philosophy.

Benefits:

• Pension (Enrolment is automatic on joining with a 10% employer contribution).
• Dental Insurance (This is an optional taxable benefit available to employee, spouse, and dependents).
• Medical Insurance (This is an optional taxable benefit available to employee, spouse, and dependents through a private health network).
• Travel Insurance (As an employee you are automatically enrolled with business and leisure travel insurance with single, couple, family, or single parent family coverage options).
• Eligible company funded annual 360 Health Assessment.
• Voucher for free annual eye examination.
• Option to loan a bicycle and safety equipment tax free.
• Wellness Reimbursement program (up to 700 pounds annual reimbursement for wellness related expenses, i.e., gym memberships, massage, etc.).
• Tusker – Electric Vehicle (A fixed monthly amount is taken directly from your gross salary and, in return, you get the use of a brand new electric car).
• Optional Critical Illness coverage.
• Automatic coverage provided by income protection programme.
• Access to Employee Assistance Programs (EAP) for health and wellbeing.

Who we are:

We are a trusted global re/insurance group and the leading provider of retrospective solutions, with specialist underwriting capabilities. We help our clients manage risk, unlock capital and create the financial freedom to grow. With operations across the world’s major insurance hubs and a global network of close to 800 talented professionals, we bring expertise and fresh thinking to some of the industry’s biggest challenges.

Why Enstar:

Learning and development are a fundamental part of every employee's career journey with Enstar. Supporting growth and career progression is key to how we engage our people - helping them to learn, grow and succeed at Enstar. We offer a range of initiatives and resources to support our people throughout their careers:

• Professional Qualifications and Study Support: We support employees who wish to take professional qualifications aligned to their role and career development.
• Training, Conferences & Seminars: As a global organisation, we work with many professional bodies to provide access to training programmes, conferences, seminars and continuing professional development (CPD) opportunities.
• Digital Learning Hub: Our digital learning hub, LinkedIn Learning, offers a wide range of self-service resources, including courses, videos, eBooks, and audio books, to help employees build new skills and deepen their knowledge.

We also invest in physical, mental and financial wellbeing initiatives for our employees. Supportive teams, inspiring work and a positive working environment all contribute to our collective wellbeing. Beyond the workplace, we strive to make a positive influence in our communities and to continuously reduce our impact on the environment.

Enstar Inclusivity Policy:

Our annual Inclusivity Index puts Enstar ahead of the industry in terms of promoting an inclusive and welcome working environment. We’re an equal opportunity employer and believe that our inclusive environment creates an authentic working culture. We don’t discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and carer status, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation.

Enstar is committed to providing an accessible recruitment experience for all those interested in working with us. Please let your Enstar Recruitment Partner know if you require any reasonable accommodation during the application process due to a disability to enable you to fully participate in our recruitment process.

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