Technical Account Manager - Work From Home in Birmingham

As a hands-on and successful Account Manager, you are responsible for managing a group of customers throughout the Midlands. You are aware of the developments in the solar market and the needs and wishes of our partners (installers and distributors). Building a good relationship with our customers and discussing long-term partnerships is an important task of your job. You are keen to open the UK market even more by facilitating customers in their needs. You actively promote Enstall products and services to our customers to achieve the goals that we have set for ourselves in the UK. It is a challenging position for 40 hours a week (full-time) and you will be working from your home office, which should be based in the Midlands.

You are expected to provide assistance and product information to our customers. This means your days are filled with visiting them, and often we can find you on the roof together with our customer giving them excellent support.

Tasks and responsibilities:

• You are responsible for proactively visiting and connecting with our customers;
• You can build a strong and exclusive relationship with our customers;
• You can set up a strong network where Enstall is “top of mind”;
• You are the main point of contact for all customer matters, and you will anticipate our customer needs;
• You ensure that deadlines are met for your customer, and you will help them to be successful;
• You generate sales at the customer through up-and cross-selling and develop (new) relationships with the key accounts;
• You continuously update customers on product changes and modifications, services, and pricing;
• You assure the company’s best-in-class service level and shortest response time through efficient communication between the customer and the company.

You will be part of our UK team, which consists of an Account Manager (Southern UK), a Senior Sales Manager, and a Technical Advisory Engineer. We are looking for an Account Manager to work with customers predominantly based in the Midlands. However, visits to support customers anywhere in the UK or Ireland will sometimes be needed. You will report to the UK Senior Sales Manager.

Your profile:

• Minimum of 2 years’ experience in a similar position within the Solar Energy industry;
• Must be based in the Midlands;
• You have a proven track record of commercial results;
• You can build business cases and set up sales plans;
• You speak and write English at a native level, and you are an easy and effective communicator;
• You have a strong customer focus;
• Intensive travelling is required, and you have a driver’s license and a vehicle;
• Bachelor level (Commercial/Economics) is required.

This is who you are:

• You have an entrepreneurial spirit - you see opportunities and know how to materialize them;
• You are keen on analyzing the market and have know-how in order to respond to it;
• You understand technical concepts well, preferably solar technology;
• You can properly explain our products and the specific unique selling points to our customers and prospects;
• You have excellent communication skills, both verbal and written;
• You are constantly working on the latest trends and share this information with your colleagues;
• You are flexible, easy-going, and know how to close deals;
• You are attentive to details and analytic;
• You are a team player who plays an active part in creating a positive energy and atmosphere;
• You can translate customer needs to our HQ in the Netherlands;
• You are prepared to visit our HQ in Deventer at least once every 3-6 months.