Knowledgebase Specialist Intern in Great Sankey

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.

The Knowledgebase Specialist Intern will play a key role in enhancing Ensora's customer‑facing Knowledge Hub by improving content quality, usability, and overall customer experience. This 10‑week, full‑time internship offers hands‑on exposure to technical documentation, large‑scale content management, and AI‑enabled documentation tools. You will collaborate closely with the Customer Education team and cross‑functional partners to update articles, support AI indexing workflows, and help drive improvements that elevate customer satisfaction.

• Update and improve customer‑facing knowledge base articles to ensure clarity, accuracy, and ease of use.
• Support content quality efforts across a large knowledge base (5,200+ articles) by identifying gaps and areas for enhancement.
• Assist with preparing and indexing content into an AI‑enabled tool, including manual content entry when needed.
• Contribute to initiatives aimed at increasing Knowledge Hub CSAT and content performance.
• Follow established documentation standards to ensure consistency in tone, structure, and formatting.
• Collaborate with Customer Education and cross‑functional partners to understand priorities and content needs.
• Help track and organize updates, improvements, and AI indexing progress.
• Participate in team meetings and share ideas to improve content workflows and efficiency.

• Currently pursuing a Bachelor’s degree in Technical Writing, Communications, Artificial Intelligence, or a related field. Juniors and Seniors preferred.
• Strong attention to detail and an interest in clear, structured, user‑friendly communication.
• Comfort working with written content, documentation tools, and basic technology workflows.
• Curiosity about how AI can enhance documentation processes and customer experience.
• Ability to complete repetitive or detail‑oriented tasks reliably and accurately.
• Strong collaboration skills and openness to feedback and learning.
• No prior professional technical writing experience required.

While we’ve outlined some key qualities we typically seek, it’s essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they’re not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don’t hesitate—apply today and let’s explore the exciting possibilities together.

All your information will be kept confidential according to EEO guidelines. At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do. We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. Ensora Health is an equal opportunity employer.