Senior Site Reliability Engineer in Portsmouth

Ensono Digital is an award-winning, cloud native digital consultancy. Over the past decade, we have been trusted by some of the UK's leading organisations to tackle their most complex digital transformation projects. We help our clients think and do, delivering strategy and software engineering that gives them the confidence to take on their toughest challenges and improve the lives of their people and customers.

We have worked on a variety of projects from cloud service integrations, building Data Lake and Microservice platforms, through to building apps, voice recognition platforms and offering digital strategy consulting. We've worked across several industries, with clients including ASOS, Nando's, Burberry, and the BBC. The aim is to help our clients gain a competitive edge and deliver the best customer experience possible.

We are ranked 8th in the UK's Best Workplace 2022 list, 30th on the E-consultancy Top 100 Digital Agencies 2019 list (7th in the Technical Agencies list) and won the Most Innovative Emerging Technology at the 2018 UK Cloud Awards.

About The Role And What You Will Be Doing

We are looking for someone to join our growing Site Reliability Engineering (SRE) team. We support a variety of data solutions that we've developed, and we are seeking individuals with data expertise to enhance our SRE team. This role offers excellent career progression, as our division is in a state of growth—expanding both in team size and client base. There are numerous opportunities to advance your career with us.

Your responsibilities will include:

• Act as a technical escalation point for unresolved data platform issues in the SRE Pod/s;
• Monitor, maintain, and troubleshoot databases/data warehouses and related infrastructure;
• Collaborate with the data engineering team to ensure efficient data flow and transformation;
• Develop and maintain accurate technical documentation in the form of operational runbooks;
• Perform standard pre-approved changes within the scope of our client's Change Management Process;
• Use Ensono's helpdesk and work tracking systems to maintain logs of all support requests and incidents, and improve these processes;
• Participate in the process for, and proactively mitigate risks in a Security management process aligned to both Ensono's and our Clients compliance objectives;
• Engaging with suppliers and 3rd parties for support, requests and opportunities.

Commercial experience and high proficiency with industry standard across multiple of each:

• IAC tooling (Terraform preferably, or ARM/bicep and CloudFront)
• Core CI/CD Tooling (Azure DevOps, GitHub Actions or Gitlab)
• Monitoring Tooling (DataDog, Splunk, NewRelic, Azure Monitor, AWS CloudWatch)
• Demonstrable experience in multiple core technology (Dotnet, Java, AI/Data Engineering, Golang)
• Troubleshooting issues and identifying systemic failings indicated by incidents/failures
• Implementing fixes and features
• Proposing solutions for reducing toil
• Implementing and refining automation for incident and service request resolution
• Providing leadership in the Incident resolution process, including creating and maintaining documentation, and leading Post-mortem analysis and mitigation planning.
• Designing and Reinforcing Service Requests and Change Management processes, and improving existing processes.
• Develop and enhance the process for, and Proactively mitigate risks through Security management.
• Lead discussion for multiple clients in client-facing meetings around the SRE process, identifying areas for increasing SRE footprint and identifying opportunities for small works and consultancy.

Engaging with:

• Suppliers and 3rd parties for support, requests and opportunities
• Cross-sale and cross-pollination opportunities within the Ensono organization
• Cloud provider (AWS, Azure, GCP)

'DevOps Engineer'-level certification and CKAD certification highly beneficial, or required during probationary period.

100% remote work.

What We Can Offer You

We will give you a place to strive and grow, where you will have the opportunity to work on interesting, yet challenging projects. Applying your thinking to build a better world founded on intelligent technologies. This will be an extremely varied position that's all about problem-solving and finding the right technical solutions for your client. You will be given autonomy over your work so that you will have the opportunity to shape the projects you're working on.

We are a people-first business, which means people are at the heart of everything we do here. We offer our consultants a safe environment where knowledge sharing, and open communication is encouraged. Whether at one of the internal monthly events, such as Lunch & Learns, Tech Time, and internal competency meet-ups, or at one of our community groups, such as football, gaming, yoga, or wellbeing; we have strived to build a business where everyone feels welcomed, included, and valued.

Our benefits include:

• 27 days annual leave (plus bank holidays)
• 1/2 day on your birthday
• Sabbatical options at 5 & 10 years
• Discretionary bonus
• An annual training budget, up to 5 days study leave and 10+ training vendors
• Generous company pension
• Private healthcare for you and your family
• Payroll giving
• Enhanced parental and dependent leave
• Equity appreciation program and incentive plan
• Life and income protection
• Additional perks such as cycle scheme, EAP and more!

If this all sounds great, we'd love to hear from you! We're proud to be an equal opportunity workplace. We celebrate multiple approaches, points of view and believe that diversity drives innovation and growth. We are building a culture where uniqueness is valued and empowered. Everyone is welcome, regardless of race, gender, religion, sexual orientation, ethnicity, national origin and all the other fascinating characteristics that make us all unique.