Associate IT Desktop Support Technician in London

Kickstart your career in ICT with a hands-on apprenticeship that combines earning, learning, and real-world experience from day one. This is an exciting opportunity for someone passionate about technology and problem-solving to develop practical skills across IT support, desktop systems, networking, video conferencing, and end-user services within a fast-paced professional environment.

Key responsibilities

• Availability & Incident Management
  • Provide timely resolution of hardware and software issues on information systems.
  • Maintain system operations in accordance with regulatory requirements, with focus on confidentiality and security.
  • Troubleshoot and resolve day-to-day Windows and Mac computer operations, including print, scanning, authentication (AD and Okta), Intune, SCCM, JAMF, and patching.
• Capacity, Configuration & Architecture Management
  • Develop understanding of Ensono's desktop, laptop, tablet, and operating system environments.
  • Manage profile version control, application version control, license management, and peripherals.
  • Document and ensure deployed systems meet all hardware and software standards and configurations.
  • Contribute to system lifecycle recommendations and funding requests.
  • Work with End User Experience Team and Operations to maintain end-user computing hardware SLAs.
• Conference Room & Video Conference Support
  • Provide service and support for conference room A/V equipment, including projectors and video conferencing systems.
  • Set up and support video and presentation equipment for company presentations, forums, and townhall meetings.
• Telephony & Network Support
  • Deliver Level 1 & 2 support for phones and network.
  • Manage support from switch port to desk, including physical phone hardware.
• Priority Management
  • Manage multiple assignments simultaneously, balancing resources, priorities, deadlines, and time.
  • Collaborate across multiple disciplines and groups.
  • Work independently when required.
• Change & Release Management
  • Apply IT production and change management best practices across all Information Systems areas.
  • Proactively communicate changes to all affected parties within the IT department.
  • Follow and document strict testing and deployment methodologies.
  • Assist with image testing, distribution verification, and testing of technical components that impact desktop environments.
• Disaster Recovery & Business Continuation
  • Follow processes and maintain appropriate system operations environments.
  • Observe and evaluate modern technologies and methodologies.
  • Develop and maintain testing plans and documentation.

Qualifications

• Required Skills & Experience
  • Specialization in Microsoft Windows and Apple macOS systems, related software, and peripherals.
  • Ability to troubleshoot high-priority issues and interface with users at all levels, including C-level executives, VPs, directors, and global associates.
  • Strong analytical ability to solve increasingly complex technical and administrative problems.
  • Hands-on experience with desktops, laptops, tablets, mobile phones, and peripherals.
  • Proficiency in software installation and Level 1/2 support.
  • Excellent documentation and business communication skills.
  • Ability to translate technical problems and solutions into clear business language.
  • Calm, professional demeanor in all situations.
  • Capability to work independently and as part of a team.
  • Ability to collaborate with technical and facilities teams.
  • Must be available to work on-site at our London office 2–3 days per week.
• Problem Resolution
  • Resolve problems entirely by completing work or coordinating all necessary resources for ultimate resolution and problem management continuity.
• Education
  • English & Math's – Level 4/Grade C GCSE.
• Technical Knowledge
  • Desktop systems administration.
  • Windows OS and Apple macOS.
  • System Center, Intune, Azure.
  • Antivirus and encryption solutions.
  • Printers, scanners, and peripherals.
  • Microsoft 365 applications (Word, Excel, Outlook).
  • Microsoft Teams (highly desired).

What we can offer you

We are a people-first business, which means people are at the heart of everything we do here. We offer our associates a safe environment where learning, knowledge sharing, and open communication is encouraged. Whether at internal events such as socials, competency meet-ups, hackathons, or as part of our global Community Groups, we have strived to build a business where everyone feels welcomed, included, and valued.