Senior Site Reliability Engineer in London

At Ensono, our purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

Developing impactful solutions is something we do together at Ensono because Ideas Start Here. Great things happen when many voices are heard, and people are supported to run with their ideas. On our teams, you will be backed by leaders with a passion for our business. This is a place where your ideas can Do Great Things.

We are looking for someone like you to join our growing Site Reliability Engineering (SRE) team. We support a variety of data solutions that we have developed, and we are seeking individuals with data expertise to enhance our SRE team. This role offers excellent career progression, as our division is in a state of growth—expanding both in team size and client base. There are numerous opportunities to advance your career with us.

Your responsibilities will include:

• Act as a technical escalation point for unresolved data platform issues in the SRE Pod/s;
• Monitor, maintain, and troubleshoot databases/data warehouses and related infrastructure;
• Collaborate with the data engineering team to ensure efficient data flow and transformation;
• Develop and maintain accurate technical documentation in the form of operational runbooks;
• Perform standard pre-approved changes within the scope of our client's Change Management Process (i.e. new users, etc.);
• Use Ensono's helpdesk and work tracking systems to maintain logs of all support requests and incidents, and improve these processes, both technically and through stakeholder management;
• Participate in the process for, and proactively mitigate risks in a Security management process (Vulnerabilities in Code, Infrastructure, Dependencies) aligned to both Ensono's and our Clients compliance objectives;
• Engaging with suppliers and 3rd parties for support, requests and opportunities, managing the relationship our clients get the best value for their services.

Commercial experience and high proficiency with industry standard across multiple of each:

• IAC tooling (Terraform preferably, or ARM/bicep and CloudFront)
• Core CI/CD Tooling (Azure DevOps, GitHub Actions or Gitlab)
• Monitoring Tooling (DataDog, Splunk, NewRelic, Azure Monitor, AWS CloudWatch)
• Demonstrable experience in multiple core technology (Dotnet, Java, AI/Data Engineering, Golang)

Troubleshooting issues and identifying systemic failings indicated by incidents/failures:

• Implementing fixes and features;
• Proposing solutions for reducing toil;
• Implementing and refining automation for incident and service request resolution;
• Providing leadership in the Incident resolution process, including creating and maintaining documentation, and leading Post-mortem analysis and mitigation planning;
• Designing and Reinforcing Service Requests and Change Management (both technically and through stakeholder management) processes, and improving existing processes;
• Develop and enhance the process for, and Proactively mitigate risks through Security management (Vulnerabilities in Code, Infrastructure, Dependencies);
• Lead discussion for multiple clients in client-facing meetings around the SRE process, identifying areas for increasing SRE footprint and identifying opportunities for small works and consultancy.

Engaging with:

• Suppliers and 3rd parties for support, requests and opportunities;
• Cross-sale and cross-pollination opportunities within the Ensono organisation;
• Cloud provider (AWS, Azure, GCP).

'DevOps Engineer'-level certification and CKAD certification highly beneficial, or required during probationary period. This opportunity is a Permanent contract not B2B.

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