At a Glance
- Tasks: Analyse customer data to improve platform performance and deliver high-quality service.
- Company: Innovative, data-driven tech organisation expanding their Belfast team.
- Benefits: Hybrid working, private medical insurance, 24 days annual leave, and birthday leave.
- Other info: Opportunity for growth in a dynamic, supportive team.
- Why this job: Join a collaborative environment and make a real impact on customer experiences.
- Qualifications: Strong analytical skills and experience in data analysis; great communication is key.
The predicted salary is between 30000 - 40000 € per year.
Enso Recruitment are delighted to be working with an innovative, data-driven technology organisation who are continuing to grow their Belfast team. They are now seeking a Customer Data Analyst to support the ongoing delivery and optimisation of their customer-focused platform and data services. This is a fantastic opportunity for someone who enjoys problem-solving, data analysis, and working closely with both customers and technical teams within a collaborative, product-focused environment.
The Opportunity
- You will work with bespoke data and analytics tooling to review, assess, and improve platform outputs across multiple customer environments.
- This role sits at the intersection of data analysis, customer delivery, and product improvement, making it ideal for someone who enjoys identifying patterns, improving outcomes, and helping ensure customers receive a high-quality service.
- You will play a key role in bridging internal technical teams and customer stakeholders, helping drive improvements across data quality, predictive outputs, and operational processes.
Key Responsibilities
- Review and assess system outputs, alerts, and predictive behaviours across customer environments.
- Analyse data trends and identify opportunities to improve platform performance and outputs.
- Support the creation and refinement of models, rules, and behaviours within internal tooling.
- Carry out data quality assessment and cleansing activities.
- Prepare internal and customer-facing reports relating to service delivery and platform performance.
- Communicate issues, trends, and improvement opportunities across internal teams.
- Raise and manage tickets relating to product improvements and operational changes.
- Support ongoing enhancements across tooling, workflows, and data processes.
- Collaborate with technical and customer-facing teams to ensure high service standards are maintained.
About You
- Strong analytical and problem-solving skills.
- Experience working with data analysis and interpretation.
- Comfortable reviewing graphs, trends, and behavioural outputs.
- Strong communication skills, both written and verbal.
- Good client-facing and stakeholder engagement skills.
- Proficiency with Microsoft Excel, Word, PowerPoint, and Teams.
- Organised, detail-oriented, and proactive in approach.
- Ability to work collaboratively within a technical environment.
Benefits
- Hybrid working.
- Private medical insurance (including dental & optical).
- Pension.
- 24 days annual leave plus statutory holidays.
- Birthday leave.
- Enhanced parental leave.
- On-site parking.
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
Customer Data Analyst in Newtownabbey employer: Enso Recruitment
Join an innovative, data-driven technology organisation in Belfast that prioritises employee growth and collaboration. With a strong focus on problem-solving and customer service, you'll thrive in a supportive work culture that offers hybrid working, private medical insurance, and generous leave policies. This role not only allows you to enhance your analytical skills but also provides unique opportunities to bridge technical teams and customer needs, making a meaningful impact on service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Data Analyst in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to data analysis. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your analytical skills with a portfolio! If you've worked on relevant projects or analyses, compile them into a neat presentation. This will give you an edge and demonstrate your capabilities to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Data Analyst in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Data Analyst role. Highlight your data analysis skills and any experience you have with customer-focused projects. We want to see how your background aligns with what we're looking for!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled data-related challenges in the past. We love seeing candidates who can think critically and come up with innovative solutions, so don't hold back!
Communicate Clearly:Since this role involves liaising with both technical teams and customers, make sure your written communication is clear and concise. Use straightforward language and avoid jargon where possible. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Enso Recruitment
✨Know Your Data
Before the interview, brush up on your data analysis skills. Familiarise yourself with common data trends and patterns relevant to customer behaviour. Be ready to discuss how you've used data to solve problems in the past.
✨Showcase Your Communication Skills
Since this role involves liaising between technical teams and customers, practice explaining complex data concepts in simple terms. Prepare examples of how you've effectively communicated insights to stakeholders in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask you to analyse a hypothetical data scenario or problem. Think about how you would approach these situations, what tools you would use, and how you would present your findings to both technical and non-technical audiences.
✨Highlight Your Collaborative Spirit
This position requires working closely with various teams. Be prepared to share experiences where you've successfully collaborated with others to improve processes or outcomes. Emphasise your ability to work in a team-oriented environment.
