At a Glance
- Tasks: Provide 2nd line support and improve core business systems like Dynamics 365 Business Central.
- Company: Join a well-established organisation investing in innovative technology.
- Benefits: Enjoy hybrid working, 25 days PTO, and opportunities for learning and development.
- Other info: Collaborative environment with opportunities for career growth and continuous improvement.
- Why this job: Make a real impact by troubleshooting and enhancing critical business processes.
- Qualifications: 1+ years in IT Support, experience with Dynamics 365, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
Enso Recruitment are delighted to be working with a well-established organisation who are continuing to invest in their internal technology. They are now seeking a 2nd Line Support Engineer (Business Central) to join their IT team and support the ongoing improvement of critical business systems. This is a fantastic opportunity for someone who enjoys troubleshooting, process improvement, and working closely with users across the business within a collaborative environment.
The Opportunity
You will play a key role in supporting and improving core business systems, with a particular focus on Dynamics 365 Business Central. This role combines 2nd line support, systems analysis, and continuous improvement, making it ideal for someone who enjoys both resolving technical issues and identifying opportunities to improve how systems and processes operate.
Key Responsibilities
- Provide 2nd line support across core business systems, including Dynamics 365 Business Central
- Investigate, troubleshoot, and resolve system and user issues efficiently
- Support IT-related projects, including testing, reporting, and issue management
- Analyse business processes and identify opportunities for improvement and automation
- Work closely with users, internal teams, and third-party suppliers to ensure systems meet business requirements
- Use AI tools alongside Power Platform tools, including PowerApps and Power Automate, to support automation and improve efficiency
- Maintain accurate documentation and contribute to user support and training
- Support continuous improvement initiatives across systems, reporting, and operational processes
- Participate in an on-call rota to support business continuity where required
About You
- 1+ years experience in an IT Support or Systems Support role
- Experience working with Dynamics 365 Business Central
- Strong troubleshooting and problem-solving skills
- Experience with Microsoft Power Platform tools such as PowerApps and Power Automate
- Strong analytical mindset with the ability to identify process improvements
- Comfortable communicating with both technical and non-technical users
- Proactive, organised, and eager to learn
- Full UK driving licence and willingness to travel to sites where required
Benefits
- Hybrid working
- 25 days PTO + stat days
- L&D opportunities
- Life assurance
- Pension
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
2nd Line Support Engineer (Business Central) in Newtownabbey employer: Enso Recruitment
Join a well-established organisation that prioritises technology investment and fosters a collaborative work culture. As a 2nd Line Support Engineer, you'll benefit from hybrid working, generous leave entitlements, and continuous learning opportunities, all while playing a vital role in enhancing core business systems. This is an excellent opportunity for those looking to grow their skills in a supportive environment that values innovation and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer (Business Central) in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to 2nd line support and Dynamics 365 Business Central. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your troubleshooting abilities and analytical mindset, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Support Engineer (Business Central) in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience with Dynamics 365 Business Central and any relevant troubleshooting skills to catch our eye!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate their analytical mindset and proactive approach to problem-solving.
Keep It Clear and Concise:When writing your application, be clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Enso Recruitment
✨Know Your Stuff
Make sure you brush up on Dynamics 365 Business Central and the Microsoft Power Platform tools like PowerApps and Power Automate. Being able to discuss your experience with these systems confidently will show that you're not just familiar, but ready to dive in.
✨Show Off Your Troubleshooting Skills
Prepare some examples of how you've tackled technical issues in the past. Think about specific problems you solved and the steps you took to resolve them. This will demonstrate your problem-solving abilities and give the interviewers a clear picture of your approach.
✨Be Ready to Collaborate
Since this role involves working closely with users and teams, be prepared to discuss how you’ve successfully collaborated in previous roles. Share instances where you improved processes or systems through teamwork, as this will highlight your ability to work in a collaborative environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s current projects or their approach to continuous improvement. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
