At a Glance
- Tasks: Provide 2nd line support and improve core business systems like Dynamics 365 Business Central.
- Company: Join a well-established organisation investing in innovative technology.
- Benefits: Enjoy hybrid working, 25 days PTO, and opportunities for learning and development.
- Other info: Collaborative environment with opportunities for career growth and continuous improvement.
- Why this job: Make a real impact by troubleshooting and enhancing critical business processes.
- Qualifications: 1+ years in IT Support, experience with Dynamics 365, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
Enso Recruitment are delighted to be working with a well-established organisation who are continuing to invest in their internal technology. They are now seeking a 2nd Line Support Engineer (Business Central) to join their IT team and support the ongoing improvement of critical business systems. This is a fantastic opportunity for someone who enjoys troubleshooting, process improvement, and working closely with users across the business within a collaborative environment.
The Opportunity
You will play a key role in supporting and improving core business systems, with a particular focus on Dynamics 365 Business Central. This role combines 2nd line support, systems analysis, and continuous improvement, making it ideal for someone who enjoys both resolving technical issues and identifying opportunities to improve how systems and processes operate.
Key Responsibilities
- Provide 2nd line support across core business systems, including Dynamics 365 Business Central
- Investigate, troubleshoot, and resolve system and user issues efficiently
- Support IT-related projects, including testing, reporting, and issue management
- Analyse business processes and identify opportunities for improvement and automation
- Work closely with users, internal teams, and third-party suppliers to ensure systems meet business requirements
- Use AI tools alongside Power Platform tools, including PowerApps and Power Automate, to support automation and improve efficiency
- Maintain accurate documentation and contribute to user support and training
- Support continuous improvement initiatives across systems, reporting, and operational processes
- Participate in an on-call rota to support business continuity where required
About You
- 1+ years experience in an IT Support or Systems Support role
- Experience working with Dynamics 365 Business Central
- Strong troubleshooting and problem-solving skills
- Experience with Microsoft Power Platform tools such as PowerApps and Power Automate
- Strong analytical mindset with the ability to identify process improvements
- Comfortable communicating with both technical and non-technical users
- Proactive, organised, and eager to learn
- Full UK driving licence and willingness to travel to sites where required
Benefits
- Hybrid working
- 25 days PTO + stat days
- L&D opportunities
- Life assurance
- Pension
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
2nd Line Support Engineer (Business Central) in Lisburn employer: Enso Recruitment
Join a well-established organisation that prioritises investment in technology and fosters a collaborative work culture. As a 2nd Line Support Engineer, you'll benefit from hybrid working, generous leave entitlements, and continuous learning opportunities, all while playing a vital role in enhancing core business systems. This position not only offers the chance to troubleshoot and improve processes but also encourages personal growth within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer (Business Central) in Lisburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365 Business Central. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've resolved technical issues in the past. This will demonstrate your problem-solving prowess and make you stand out.
✨Tip Number 3
Get familiar with the tools! Brush up on Microsoft Power Platform tools like PowerApps and Power Automate. Being able to discuss how you've used these tools for process improvement will show you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that interview. Plus, it shows you're keen and proactive!
We think you need these skills to ace 2nd Line Support Engineer (Business Central) in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Dynamics 365 Business Central and any relevant IT support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to improving core business systems. We love seeing enthusiasm and a proactive attitude, so let that personality of yours come through!
Showcase Your Analytical Skills:Since this role involves analysing business processes, make sure to mention any experience you have in identifying opportunities for improvement. We’re looking for someone who can think critically and suggest innovative solutions, so share examples if you can!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Enso Recruitment
✨Know Your Stuff
Make sure you brush up on Dynamics 365 Business Central and the Microsoft Power Platform tools like PowerApps and Power Automate. Being able to discuss your experience with these systems confidently will show that you're ready to hit the ground running.
✨Show Off Your Troubleshooting Skills
Prepare some examples of how you've tackled technical issues in the past. Think about specific problems you solved, the steps you took, and the outcomes. This will demonstrate your problem-solving abilities and give the interviewers a clear picture of your skills.
✨Communicate Clearly
Since you'll be working with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, make sure to listen carefully and respond thoughtfully to questions, showing that you can bridge the gap between tech and business needs.
✨Be Ready to Discuss Process Improvements
Think about times when you've identified opportunities for improvement in previous roles. Be prepared to share your ideas on how to enhance systems and processes, as this aligns perfectly with the continuous improvement aspect of the role.
