At a Glance
- Tasks: Analyse customer data to improve platform performance and deliver high-quality service.
- Company: Innovative, data-driven tech organisation expanding their Belfast team.
- Benefits: Hybrid working, private medical insurance, 24 days annual leave, and birthday leave.
- Other info: Opportunity for growth in a dynamic, supportive team.
- Why this job: Join a collaborative environment and make a real impact on customer experiences.
- Qualifications: Strong analytical skills and experience in data analysis; great communication is key.
The predicted salary is between 30000 - 40000 € per year.
Enso Recruitment are delighted to be working with an innovative, data-driven technology organisation who are continuing to grow their Belfast team. They are now seeking a Customer Data Analyst to support the ongoing delivery and optimisation of their customer-focused platform and data services. This is a fantastic opportunity for someone who enjoys problem-solving, data analysis, and working closely with both customers and technical teams within a collaborative, product-focused environment.
The Opportunity
You will work with bespoke data and analytics tooling to review, assess, and improve platform outputs across multiple customer environments. This role sits at the intersection of data analysis, customer delivery, and product improvement, making it ideal for someone who enjoys identifying patterns, improving outcomes, and helping ensure customers receive a high-quality service. You will play a key role in bridging internal technical teams and customer stakeholders, helping drive improvements across data quality, predictive outputs, and operational processes.
Key Responsibilities
- Review and assess system outputs, alerts, and predictive behaviours across customer environments
- Analyse data trends and identify opportunities to improve platform performance and outputs
- Support the creation and refinement of models, rules, and behaviours within internal tooling
- Carry out data quality assessment and cleansing activities
- Prepare internal and customer-facing reports relating to service delivery and platform performance
- Communicate issues, trends, and improvement opportunities across internal teams
- Raise and manage tickets relating to product improvements and operational changes
- Support ongoing enhancements across tooling, workflows, and data processes
- Collaborate with technical and customer-facing teams to ensure high service standards are maintained
About You
- Strong analytical and problem-solving skills
- Experience working with data analysis and interpretation
- Comfortable reviewing graphs, trends, and behavioural outputs
- Strong communication skills, both written and verbal
- Good client-facing and stakeholder engagement skills
- Proficiency with Microsoft Excel, Word, PowerPoint, and Teams
- Organised, detail-oriented, and proactive in approach
- Ability to work collaboratively within a technical environment
Benefits
- Hybrid working
- Private medical insurance (including dental & optical)
- Pension
- 24 days annual leave plus statutory holidays
- Birthday leave
- Enhanced parental leave
- On-site parking
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
Customer Data Analyst employer: Enso Recruitment
Join an innovative, data-driven technology organisation in Belfast that prioritises employee growth and collaboration. With a strong focus on problem-solving and customer service, you'll thrive in a supportive work culture that offers hybrid working, private medical insurance, and generous leave policies. This role not only allows you to enhance your analytical skills but also provides unique opportunities to bridge technical teams and customer needs, making a meaningful impact on service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Data Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Data Analyst role.
✨Tip Number 2
Prepare for interviews by practising common questions related to data analysis and customer engagement. We suggest you come armed with examples of how you've improved platform performance or solved data-related problems in the past. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re genuinely interested in joining our innovative team. Let’s get you that Customer Data Analyst job!
We think you need these skills to ace Customer Data Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Data Analyst role. Highlight your data analysis skills and any experience you have with customer-focused projects. We want to see how your background aligns with what we're looking for!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled data-related challenges in the past. We love seeing candidates who can think critically and come up with innovative solutions, so don't hold back!
Communicate Clearly:Since this role involves liaising with both technical teams and customers, make sure your written communication is clear and concise. Use straightforward language and avoid jargon where possible. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Enso Recruitment
✨Know Your Data
Before the interview, brush up on your data analysis skills. Familiarise yourself with common data trends and how they can impact customer outcomes. Be ready to discuss specific examples of how you've used data to solve problems in previous roles.
✨Communicate Clearly
Since this role involves liaising between technical teams and customers, practice explaining complex data concepts in simple terms. Think about how you would present your findings to a non-technical audience and be prepared to demonstrate your communication skills during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you've identified patterns or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how your analytical skills led to positive outcomes for customers.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the tools they use for data analysis or how they measure success in customer delivery. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
