At a Glance
- Tasks: Provide top-notch technical support and collaborate with teams to solve customer issues.
- Company: Join one of Northern Ireland's fastest-growing software teams in Belfast.
- Benefits: Competitive salary, share options, private medical insurance, and free car parking.
- Other info: Dynamic agile environment with opportunities for professional growth.
- Why this job: Be the vital link between customers and developers while enhancing your tech skills.
- Qualifications: Degree or equivalent experience with 4+ years in support or development.
The predicted salary is between 30000 - 40000 £ per year.
Enso Recruitment are delighted to be once again partnered with one of Northern Irelands most successful software teams who are currently going through a period of rapid growth, to recruit for the role of Software Technical Support Engineer in Belfast. As Technical Support Engineer, you will be an integral part of both the customer and development teams, working collaboratively in an agile environment to provide first class customer support. You will be the connection between our internal teams and our valued customers, providing insight, technical knowledge, and communication in a professional manner.
The Role
- Create/identify Support SLAs
- Identify Support requirements relating to defined SLAs.
- Become familiar with the operations and deployments of the products.
- Plan and execute on Issue and Support priorities.
- Handle customer Incidents as per the defined processes.
- Design, build, source systems, tools, and processes to meet Support needs.
- Outline and define Support requirements for Delivery and Operations
- Work with agile development processes and take ownership for aspects of Support requirements by putting appropriate methods and tools in place.
- Troubleshoot configuration, environmental and software issues and help identify solutions to restore customer service.
- Work with our support tools in helping triage and address issues raised
- Advocate for additional tooling or processes with a view to optimisation and improvement.
The Skills
- Degree level education in a relevant discipline or equivalent experience
- 4+ years experience in a support or development environment involving significant DevOps and/or Support responsibilities
- Experienced in at least one of the main cloud technologies AWS, Azure, RedHat, GCP, IBM Cloud
- Experience of building and implementing CI/CD pipelines
- Strong working knowledge of Linux
- Experience using Jira Service Management (JSM) to manage incidents, requests, and change processes
- Previous experience of Support tools and Service Desks
- An understanding or experience of high availability, business continuity and disaster recovery solutions in the cloud
The Package
- Salary: £
- Share options
- Pension
- Private Medical Insurance
- Free Car Parking
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
Software Technical Support Engineer TLNT1_NI in Belfast employer: Enso Recruitment
Enso Recruitment is an exceptional employer, offering a dynamic work culture in Belfast that fosters collaboration and innovation. With a focus on employee growth, we provide ample opportunities for professional development and a competitive salary package, including a pension scheme, making it a rewarding place to advance your career in software delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Software Technical Support Engineer TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves troubleshooting and cloud technologies, make sure you can confidently discuss your experience with AWS, Azure, or any relevant tools.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share specific examples of how you've tackled customer incidents or improved support processes in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Software Technical Support Engineer TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Software Technical Support Engineer role. Highlight your experience with cloud technologies and any relevant support tools you've used, like Jira Service Management.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled technical issues in the past and how you can contribute to our agile environment.
Showcase Your Problem-Solving Skills:In your application, emphasise your troubleshooting abilities. We want to see how you've resolved customer incidents or improved processes in previous roles, so don’t hold back on the details!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Enso Recruitment
✨Know Your Tech Inside Out
Make sure you’re well-versed in the cloud technologies mentioned in the job description, like AWS and Azure. Brush up on your knowledge of Linux and CI/CD pipelines, as these are crucial for the role.
✨Familiarise Yourself with Support Processes
Understand the support SLAs and how they relate to customer incidents. Be ready to discuss how you would handle various scenarios and prioritise issues based on defined processes.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully troubleshot configuration or software issues. Highlight your ability to communicate solutions effectively to both technical and non-technical stakeholders.
✨Engage with Agile Methodologies
Since the role involves working in an agile environment, be prepared to discuss your experience with agile processes. Share how you’ve contributed to team dynamics and supported development efforts in previous roles.
