At a Glance
- Tasks: Provide top-notch technical support and collaborate with teams to solve customer issues.
- Company: Join a leading software team in Northern Ireland experiencing rapid growth.
- Benefits: Enjoy a competitive salary, share options, private medical insurance, and free car parking.
- Other info: Dynamic agile environment with opportunities for professional growth and innovation.
- Why this job: Be the vital link between customers and developers while enhancing your tech skills.
- Qualifications: Degree or equivalent experience with 4 years in support or development, plus cloud tech knowledge.
The predicted salary is between 30000 - 40000 € per year.
Enso Recruitment are delighted to be once again partnered with one of Northern Irelands most successful software teams who are currently going through a period of rapid growth, to recruit for the role of Software Technical Support Engineer in Belfast. As Technical Support Engineer, you will be an integral part of both the customer and development teams, working collaboratively in an agile environment to provide first class customer support. You will be the connection between our internal teams and our valued customers, providing insight, technical knowledge, and communication in a professional manner.
The Role
- Create/identify Support SLAs
- Identify Support requirements relating to defined SLAs.
- Become familiar with the operations and deployments of the products.
- Plan and execute on Issue and Support priorities.
- Handle customer Incidents as per the defined processes.
- Design, build, source systems, tools, and processes to meet Support needs.
- Outline and define Support requirements for Delivery and Operations.
- Work with agile development processes and take ownership for aspects of Support requirements by putting appropriate methods and tools in place.
- Troubleshoot configuration, environmental and software issues and help identify solutions to restore customer service.
- Work with our support tools in helping triage and address issues raised.
- Advocate for additional tooling or processes with a view to optimisation and improvement.
The Skills
- Degree level education in a relevant discipline or equivalent experience
- 4 years experience in a support or development environment involving significant DevOps and/or Support responsibilities
- Experienced in at least one of the main cloud technologies AWS, Azure, RedHat, GCP, IBM Cloud
- Experience of building and implementing CI/CD pipelines
- Strong working knowledge of Linux
- Experience using Jira Service Management (JSM) to manage incidents, requests, and change processes
- Previous experience of Support tools and Service Desks
- An understanding or experience of high availability, business continuity and disaster recovery solutions in the cloud
The Package
- Salary: £
- Share options
- Pension
- Private Medical Insurance
- Free Car Parking
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
Software Technical Support Engineer in Belfast employer: Enso Recruitment
Join one of Northern Ireland's most successful software teams as a Software Technical Support Engineer in Belfast, where you'll thrive in a dynamic and collaborative agile environment. With a strong focus on employee growth, the company offers competitive salaries, share options, and comprehensive benefits including private medical insurance and free car parking, ensuring a rewarding work-life balance. Embrace the opportunity to connect with both customers and internal teams, while contributing to innovative solutions that drive success.
StudySmarter Expert Advice🤫
We think this is how you could land Software Technical Support Engineer in Belfast
✨Tip Number 1
Get to know the company inside out! Research their products, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot issues and communicate solutions clearly. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Software Technical Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Software Technical Support Engineer role. Highlight your experience with cloud technologies and any relevant support tools you've used. We want to see how your skills match what we're looking for!
Showcase Your Experience:When writing your application, don’t just list your previous jobs. Instead, showcase specific examples of how you've tackled technical issues or improved processes in past roles. This helps us see your problem-solving skills in action!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Let’s get your application rolling!
How to prepare for a job interview at Enso Recruitment
✨Know Your Tech Inside Out
Make sure you’re well-versed in the cloud technologies mentioned in the job description, like AWS and Azure. Brush up on your knowledge of Linux and CI/CD pipelines, as these will likely come up during technical questions.
✨Familiarise Yourself with Agile Practices
Since the role involves working in an agile environment, it’s crucial to understand agile methodologies. Be prepared to discuss how you’ve applied agile principles in past roles and how they can enhance customer support.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples where you’ve successfully troubleshot issues or improved support processes, and be ready to explain your thought process.
✨Showcase Your Communication Skills
As a bridge between customers and internal teams, strong communication is key. Practice articulating complex technical concepts in simple terms, and be ready to demonstrate how you’ve effectively communicated with both technical and non-technical stakeholders.
