At a Glance
- Tasks: Lead a dynamic support team and tackle complex technical challenges.
- Company: Join a global tech leader transforming the industry.
- Benefits: Competitive salary, bonus, pension, and continuous learning opportunities.
- Other info: Fast-paced role with excellent career growth potential.
- Why this job: Make a real impact in a high-availability environment while developing your leadership skills.
- Qualifications: Experience in leading support teams and strong technical skills in various environments.
The predicted salary is between 54000 - 84000 £ per year.
Enso Recruitment is delighted to be working with a global, enterprise-scale technology organisation that is undergoing significant transformation and is now looking to appoint a Software Support Team Lead to build and lead a high-performing support function within their Belfast operation. This is a senior, hands-on leadership role where you’ll shape how production support operates locally, act as the escalation point for complex technical issues, and drive service excellence across business-critical platforms used at scale.
The Role
- Leading and managing a Belfast-based support team within a global operations function
- Acting as the senior escalation point for complex production issues and outages
- Owning Incident, Problem and Change Management activities in line with ITIL practices
- Overseeing application deployments, upgrades, fixes and enhancements across environments
- Monitoring application health, performance, and system stability
- Supporting distributed systems across both cloud and on-prem environments
- Managing application stacks across production and non-production environments
- Writing automation scripts (PowerShell, Bash, Python, SQL etc.) for monitoring and operational efficiency
- Producing high-quality documentation such as runbooks and troubleshooting guides
- Leading major incident calls and driving continuous improvement initiatives
- Tracking team KPIs and contributing to operational planning and workload management
- Supporting the development and growth of team members through mentoring and coaching
About You
- Proven experience leading a Level 2 / Application / Production Support team
- Strong hands-on technical background across Windows Server and Linux/Unix environments
- Solid experience with SQL (e.g. T-SQL, SQL Server, query optimisation)
- Experience using networking tools such as ssh, sftp, traceroute, etc.
- Scripting capability in tools such as PowerShell, Bash, Perl or Python
- Strong understanding of ITIL processes (Incident, Problem, Change Management)
- Experience using monitoring and observability platforms
- Exposure to automation tooling such as Jenkins, Ansible, or similar
- Comfortable working in fast-paced, high-availability environments
- Strong communication skills and confidence working with technical and non-technical stakeholders
Salary: Up to £75k
Bonus
Pension
Ongoing learning and professional development support
To find out more about this opportunity, hit Apply or reach out to a member of the Enso Recruitment team today!
Software Support Team Lead in Belfast employer: Enso Recruitment
Join a dynamic global technology organisation in Belfast, where you will lead a high-performing Software Support Team in a transformative environment. With a strong focus on employee growth, the company offers ongoing learning opportunities, competitive salaries, and a supportive work culture that values innovation and excellence. Experience the unique advantage of working in a vibrant city while contributing to critical business operations at scale.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Team Lead in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios related to application support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository that highlights your scripting projects and any automation tools you've worked with. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Software Support Team Lead in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Software Support Team Lead role. Highlight your leadership experience and technical expertise, especially in Level 2 support and ITIL practices.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and tackled complex technical issues in the past.
Showcase Your Technical Skills:Don’t forget to mention your hands-on experience with Windows Server, Linux/Unix, SQL, and scripting languages. We want to see how you can contribute to our high-availability environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Enso Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Linux/Unix environments, and SQL. Be ready to discuss your hands-on experience with these technologies, as well as any scripting you've done in PowerShell, Bash, or Python.
✨Showcase Your Leadership Skills
As a Software Support Team Lead, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've successfully led a support team, handled escalations, and driven service excellence in previous roles.
✨Understand ITIL Processes
Familiarise yourself with ITIL practices, particularly Incident, Problem, and Change Management. Be prepared to discuss how you've applied these processes in your past work and how they can improve operational efficiency.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining complex technical issues in simple terms, as you'll be working with both technical and non-technical stakeholders. Confidence in your communication will help you stand out.
