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For Companies At a Glance
- Tasks: Join a dynamic team to provide top-notch customer support and enhance DevOps processes.
- Company: A leading software team in Northern Ireland experiencing rapid growth.
- Benefits: Share options, private medical insurance, pension, and free car parking.
- Why this job: Be the vital link between customers and development while working in an agile environment.
- Qualifications: Degree or equivalent experience with 4+ years in a support or development role.
- Other info: Opportunity for career growth in a collaborative and innovative setting.
The predicted salary is between 36000 - 60000 £ per year.
Enso Recruitment is delighted to once again partner with one of Northern Ireland’s most successful software teams who are currently going through a period of rapid growth, to recruit for the role of DevOps Support Engineer. As a DevOps Support Engineer, you will be an integral part of both the customer and development teams, working collaboratively in an agile environment to provide first class customer support. You will be the connection between our internal teams and our valued customers, providing insight, technical knowledge, and communication in a professional manner.
The Role
- Create/identify Support SLAs
- Identify Support requirements relating to defined SLAs.
- Become familiar with the operations and deployments of the products.
- Plan and execute on Issue and Support priorities.
- Handle customer Incidents as per the defined processes.
- Design, build, source systems, tools, and processes to meet Support needs.
- Outline and define Support requirements for Delivery and Operations.
- Work with agile development processes and take ownership for aspects of Support requirements by putting appropriate methods and tools in place.
- Troubleshoot configuration, environmental and software issues and help identify solutions to restore customer service.
- Work with our support tools in helping triage and address issues raised.
- Advocate for additional tooling or processes with a view to optimisation and improvement.
The Skills
- Degree level education in a relevant discipline or equivalent experience
- 4+ years’ experience in a support or development environment involving significant DevOps and/or Support responsibilities
- Experienced in at least one of the main cloud technologies – AWS, Azure, RedHat, GCP, IBM Cloud
- Experience of building and implementing CI/CD pipelines
- Strong working knowledge of Linux
- Experience using Jira Service Management (JSM) to manage incidents, requests, and change processes
- Previous experience of Support tools and Service Desks
- An understanding or experience of high availability, business continuity and disaster recovery solutions in the cloud
The Package
- Share options
- Pension
- Private Medical Insurance
- Free Car Parking
To find out more about this opportunity, hit Apply or reach out to a member of the Enso Recruitment team today!
DevOps Support Engineer in Belfast employer: Enso Recruitment
Contact Detail:
Enso Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DevOps Support Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with online communities. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience in DevOps.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or GitHub repository, make sure it’s up to date. Highlight any projects that demonstrate your expertise in cloud technologies and CI/CD pipelines – this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace DevOps Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the DevOps Support Engineer role. Highlight your experience with cloud technologies and any relevant support tools you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch in applications.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re keen on seeing your troubleshooting skills and how you’ve contributed to customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Enso Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud technologies like AWS, Azure, or GCP. Be ready to discuss your experience with CI/CD pipelines and how you've tackled configuration issues in the past.
✨Familiarise Yourself with Agile Practices
Since the role involves working in an agile environment, it’s crucial to understand agile methodologies. Think about examples from your previous roles where you’ve successfully collaborated with teams and adapted to changing priorities.
✨Prepare for Customer Scenarios
As a DevOps Support Engineer, you'll be the bridge between customers and internal teams. Prepare to discuss how you've handled customer incidents before, focusing on your communication skills and problem-solving abilities.
✨Showcase Your Toolset Knowledge
Be ready to talk about your experience with support tools like Jira Service Management. Highlight any processes you've improved or optimised in previous roles, as this shows your proactive approach to support.
