At a Glance
- Tasks: Analyse customer data to improve platform performance and deliver high-quality service.
- Company: Join a growing, innovative tech organisation in Belfast.
- Benefits: Enjoy hybrid working, private medical insurance, and 24 days annual leave.
- Other info: Proactive team players will thrive in this dynamic role.
- Why this job: Be the bridge between data analysis and customer satisfaction in a collaborative environment.
- Qualifications: Strong analytical skills and experience with data interpretation required.
The predicted salary is between 30000 - 40000 € per year.
Enso Recruitment are delighted to be working with an innovative, data-driven technology organisation who are continuing to grow their Belfast team. They are now seeking a Customer Data Analyst to support the ongoing delivery and optimisation of their customer-focused platform and data services. This is a fantastic opportunity for someone who enjoys problem-solving, data analysis, and working closely with both customers and technical teams within a collaborative, product-focused environment.
The Opportunity
- You will work with bespoke data and analytics tooling to review, assess, and improve platform outputs across multiple customer environments.
- This role sits at the intersection of data analysis, customer delivery, and product improvement, making it ideal for someone who enjoys identifying patterns, improving outcomes, and helping ensure customers receive a high-quality service.
- You will play a key role in bridging internal technical teams and customer stakeholders, helping drive improvements across data quality, predictive outputs, and operational processes.
Key Responsibilities
- Review and assess system outputs, alerts, and predictive behaviours across customer environments.
- Analyse data trends and identify opportunities to improve platform performance and outputs.
- Support the creation and refinement of models, rules, and behaviours within internal tooling.
- Carry out data quality assessment and cleansing activities.
- Prepare internal and customer-facing reports relating to service delivery and platform performance.
- Communicate issues, trends, and improvement opportunities across internal teams.
- Raise and manage tickets relating to product improvements and operational changes.
- Support ongoing enhancements across tooling, workflows, and data processes.
- Collaborate with technical and customer-facing teams to ensure high service standards are maintained.
About You
- Strong analytical and problem-solving skills.
- Experience working with data analysis and interpretation.
- Comfortable reviewing graphs, trends, and behavioural outputs.
- Strong communication skills, both written and verbal.
- Good client-facing and stakeholder engagement skills.
- Proficiency with Microsoft Excel, Word, PowerPoint, and Teams.
- Organised, detail-oriented, and proactive in approach.
- Ability to work collaboratively within a technical environment.
Benefits
- Hybrid working.
- Private medical insurance (including dental & optical).
- Pension.
- 24 days annual leave plus statutory holidays.
- Birthday leave.
- Enhanced parental leave.
- On-site parking.
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
Customer Data Analyst JBLE1_NI in Belfast employer: Enso Recruitment
Join a forward-thinking, data-driven technology organisation in Belfast that values collaboration and innovation. As a Customer Data Analyst, you'll benefit from a supportive work culture that prioritises employee growth, offering hybrid working options, private medical insurance, and generous leave policies. This role not only allows you to enhance your analytical skills but also provides the unique opportunity to directly impact customer satisfaction and platform performance in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Data Analyst JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to data analysis. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your analytical skills by bringing examples of your work to interviews. Whether it’s reports you've created or data trends you've identified, having tangible evidence of your abilities can really impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Data Analyst JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Data Analyst. Highlight your data analysis skills and any experience you have with customer-focused platforms. We want to see how your background aligns with what we're looking for!
Showcase Problem-Solving Skills:In your application, don’t just list your skills—give us examples of how you've used them to solve real problems. We love candidates who can demonstrate their analytical prowess and how it has led to improved outcomes in previous roles.
Communicate Clearly:Since this role involves liaising with both technical teams and customers, make sure your written communication is clear and concise. Use straightforward language to explain your experiences and how they relate to the job description.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our innovative team!
How to prepare for a job interview at Enso Recruitment
✨Know Your Data
Before the interview, brush up on your data analysis skills. Familiarise yourself with common data trends and how they can impact customer outcomes. Be ready to discuss specific examples of how you've used data to solve problems in the past.
✨Communicate Clearly
Since this role involves liaising between technical teams and customers, practice explaining complex data concepts in simple terms. Think about how you would present your findings to a non-technical audience and be prepared to demonstrate your communication skills during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss scenarios where you've identified patterns or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and proactive approach to problem-solving.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's data tools and customer engagement strategies. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
