At a Glance
- Tasks: Provide 2nd line support and improve core business systems like Dynamics 365 Business Central.
- Company: Join a well-established organisation investing in technology and innovation.
- Benefits: Enjoy hybrid working, 25 days PTO, life assurance, and learning opportunities.
- Other info: Collaborative environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by troubleshooting and enhancing critical business processes.
- Qualifications: 1+ years in IT Support, experience with Dynamics 365, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
Enso Recruitment are delighted to be working with a well-established organisation who are continuing to invest in their internal technology. They are now seeking a 2nd Line Support Engineer (Business Central) to join their IT team and support the ongoing improvement of critical business systems. This is a fantastic opportunity for someone who enjoys troubleshooting, process improvement, and working closely with users across the business within a collaborative environment.
The Opportunity
You’ll play a key role in supporting and improving core business systems, with a particular focus on Dynamics 365 Business Central. This role combines 2nd line support, systems analysis, and continuous improvement, making it ideal for someone who enjoys both resolving technical issues and identifying opportunities to improve how systems and processes operate.
Key Responsibilities
- Provide 2nd line support across core business systems, including Dynamics 365 Business Central
- Investigate, troubleshoot, and resolve system and user issues efficiently
- Support IT-related projects, including testing, reporting, and issue management
- Analyse business processes and identify opportunities for improvement and automation
- Work closely with users, internal teams, and third-party suppliers to ensure systems meet business requirements
- Use AI tools alongside Power Platform tools, including PowerApps and Power Automate, to support automation and improve efficiency
- Maintain accurate documentation and contribute to user support and training
- Support continuous improvement initiatives across systems, reporting, and operational processes
- Participate in an on-call rota to support business continuity where required
About You
- 1+ years experience in an IT Support or Systems Support role
- Experience working with Dynamics 365 Business Central
- Strong troubleshooting and problem-solving skills
- Experience with Microsoft Power Platform tools such as PowerApps and Power Automate
- Strong analytical mindset with the ability to identify process improvements
- Comfortable communicating with both technical and non-technical users
- Proactive, organised, and eager to learn
- Full UK driving licence and willingness to travel to sites where required
Benefits
- Hybrid working
- 25 days PTO + stat days
- L&D opportunities
- Life assurance
- Pension
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
2nd Line Support Engineer (Business Central) TLNT1_NI in Belfast employer: Enso Recruitment
Join a well-established organisation that prioritises investment in technology and fosters a collaborative work culture. As a 2nd Line Support Engineer, you'll benefit from hybrid working, generous leave entitlements, and continuous learning opportunities, all while playing a vital role in enhancing critical business systems. This is an excellent opportunity for those looking to grow their skills in a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer (Business Central) TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your experience with Dynamics 365 Business Central can add value. We want you to shine, so practice common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Show off your skills! If you’ve worked on any projects involving PowerApps or Power Automate, make sure to highlight them. We love seeing practical examples of how you’ve improved processes or solved problems in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are eager to learn and grow with us.
We think you need these skills to ace 2nd Line Support Engineer (Business Central) TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Dynamics 365 Business Central and any relevant IT support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting and problem-solving abilities!
Showcase Your Projects:If you've worked on any IT-related projects, especially those involving Power Platform tools like PowerApps or Power Automate, make sure to mention them. We love seeing how you’ve contributed to process improvements and automation in previous roles!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and bullet points where possible to make it easy for us to see your qualifications at a glance. Remember, we’re looking for someone who can communicate effectively with both technical and non-technical users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Enso Recruitment
✨Know Your Stuff
Make sure you brush up on Dynamics 365 Business Central and the Microsoft Power Platform tools like PowerApps and Power Automate. Being able to discuss your experience with these systems confidently will show that you're not just familiar, but truly knowledgeable.
✨Show Off Your Troubleshooting Skills
Prepare some examples of how you've tackled technical issues in the past. Think about specific problems you solved and the steps you took to resolve them. This will demonstrate your strong troubleshooting and problem-solving skills, which are crucial for this role.
✨Communicate Clearly
Since you'll be working with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, make sure to showcase your ability to communicate effectively with different audiences.
✨Be Proactive About Improvement
Think of ways you've identified process improvements in previous roles. Be ready to discuss how you can apply that analytical mindset to support continuous improvement initiatives in the new position. Showing that you're eager to enhance systems will set you apart!
