At a Glance
- Tasks: Provide 2nd line support and improve core business systems like Dynamics 365 Business Central.
- Company: Join a well-established organisation investing in innovative technology.
- Benefits: Enjoy hybrid working, 25 days PTO, and great learning opportunities.
- Other info: Collaborative environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by troubleshooting and enhancing critical business processes.
- Qualifications: 1+ years in IT Support, experience with Dynamics 365, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Enso Recruitment are delighted to be working with a well-established organisation who are continuing to invest in their internal technology. They are now seeking a 2nd Line Support Engineer (Business Central) to join their IT team and support the ongoing improvement of critical business systems. This is a fantastic opportunity for someone who enjoys troubleshooting, process improvement, and working closely with users across the business within a collaborative environment.
The Opportunity
You’ll play a key role in supporting and improving core business systems, with a particular focus on Dynamics 365 Business Central. This role combines 2nd line support, systems analysis, and continuous improvement, making it ideal for someone who enjoys both resolving technical issues and identifying opportunities to improve how systems and processes operate.
Key Responsibilities
- Provide 2nd line support across core business systems, including Dynamics 365 Business Central
- Investigate, troubleshoot, and resolve system and user issues efficiently
- Support IT-related projects, including testing, reporting, and issue management
- Analyse business processes and identify opportunities for improvement and automation
- Work closely with users, internal teams, and third-party suppliers to ensure systems meet business requirements
- Use AI tools alongside Power Platform tools, including PowerApps and Power Automate, to support automation and improve efficiency
- Maintain accurate documentation and contribute to user support and training
- Support continuous improvement initiatives across systems, reporting, and operational processes
- Participate in an on-call rota to support business continuity where required
About You
- 1+ years experience in an IT Support or Systems Support role
- Experience working with Dynamics 365 Business Central
- Strong troubleshooting and problem-solving skills
- Experience with Microsoft Power Platform tools such as PowerApps and Power Automate
- Strong analytical mindset with the ability to identify process improvements
- Comfortable communicating with both technical and non-technical users
- Proactive, organised, and eager to learn
- Full UK driving licence and willingness to travel to sites where required
Benefits
- Hybrid working
- 25 days PTO + stat days
- L&D opportunities
- Life assurance
- Pension
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
2nd Line Support Engineer (Business Central) JBLE1_NI in Belfast employer: Enso Recruitment
Join a well-established organisation that prioritises internal technology investment and fosters a collaborative work culture. As a 2nd Line Support Engineer, you'll benefit from hybrid working, generous leave entitlements, and continuous learning opportunities, all while playing a vital role in enhancing core business systems. This is an excellent opportunity for those looking to grow their skills in a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer (Business Central) JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in IT roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show off your troubleshooting skills! Prepare for potential technical assessments by brushing up on common issues related to Dynamics 365 Business Central. Practice explaining your thought process clearly, as communication is key.
✨Tip Number 3
Get familiar with the tools! If you haven't already, dive into Microsoft Power Platform tools like PowerApps and Power Automate. Being able to discuss how you've used these tools for process improvement will set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and makes it easier for us to connect with you directly.
We think you need these skills to ace 2nd Line Support Engineer (Business Central) JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Dynamics 365 Business Central and any relevant IT support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting and problem-solving abilities!
Showcase Your Projects:If you've worked on any IT-related projects, especially those involving Power Platform tools like PowerApps or Power Automate, make sure to mention them. We love seeing how you’ve contributed to process improvements and automation in previous roles!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Enso Recruitment
✨Know Your Stuff
Make sure you brush up on Dynamics 365 Business Central and the Microsoft Power Platform tools like PowerApps and Power Automate. Being able to discuss your experience with these systems confidently will show that you're not just familiar, but truly knowledgeable.
✨Show Off Your Troubleshooting Skills
Prepare some examples of past technical issues you've resolved. Think about how you approached the problem, what steps you took, and the outcome. This will demonstrate your strong troubleshooting and problem-solving skills, which are crucial for this role.
✨Communicate Clearly
Since you'll be working with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your ability to bridge the gap between tech and business.
✨Be Proactive About Improvement
Think of ways you’ve identified process improvements in previous roles. Be ready to discuss how you can apply that analytical mindset to support continuous improvement initiatives in their systems. Showing that you’re eager to learn and improve will set you apart from other candidates.
