At a Glance
- Tasks: Provide 1st and 2nd line IT support across diverse client environments.
- Company: Join a growing IT services organisation with a focus on customer satisfaction.
- Benefits: Competitive salary, private healthcare, pension, and life insurance.
- Other info: Opportunity for hybrid work after probation and excellent career growth.
- Why this job: Kickstart your IT career in a fast-paced, tech-driven environment.
- Qualifications: Experience in IT support, especially with Microsoft 365 and Windows OS.
The predicted salary is between 30000 - 35000 £ per year.
Enso Recruitment is proud to be working with a growing IT services organisation who are expanding their support team. They are seeking a Service Desk Engineer to provide 1st and 2nd line support across a range of client environments. This is a great opportunity for someone with strong fundamentals in IT support who enjoys working in a fast-paced, customer-focused environment, with exposure to a wide variety of technologies.
The Opportunity
You will act as a key point of contact for technical support, troubleshooting issues across desktop, server, and cloud environments. Working within a structured service desk, you'll manage tickets, support end users, and contribute to maintaining high service standards across multiple clients. This role is ideal for someone who has gained early experience in an MSP or IT support environment and is looking to continue developing their technical skillset.
Key Responsibilities
- Provide 1st and 2nd line support across a range of client environments
- Manage incoming tickets, ensuring timely resolution and escalation where required
- Support Microsoft 365 environments (Email, Teams, SharePoint basics)
- Administer user accounts, permissions, and access via Active Directory
- Troubleshoot hardware and software issues across desktops, laptops, and mobile devices
- Support Windows operating systems (Windows 10/11)
- Assist with setup, configuration, and deployment of new devices
- Monitor systems and respond to alerts across client environments
- Support backup, security, and anti-virus solutions
- Liaise with third-party vendors where required
- Contribute to documentation and knowledge sharing across the team
About You
- Experience in a 1st / 2nd line IT support role (ideally 2+ years)
- Strong experience with Microsoft 365 (essential)
- Experience working in an MSP environment (highly desirable - including placements/internships)
- Good knowledge of Windows OS, Active Directory, and user management
- Understanding of networking fundamentals (DNS, DHCP, basic troubleshooting)
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills
- Ability to manage multiple tickets and priorities effectively
- Full driving license is desirable
Benefits
- Salary: £30k-£35k
- On site working (then moving into hybrid after 6 months probation)
- Private healthcare
- Pension
- Life insurance
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
1st Line Service Desk/Support Engineer (Remote) in Belfast employer: Enso Recruitment
Enso Recruitment is an excellent employer for those seeking a dynamic role in IT support, offering a supportive work culture that prioritises employee growth and development. With competitive salaries, private healthcare, and a structured service desk environment, employees can thrive while gaining exposure to diverse technologies. The opportunity for hybrid working after the initial probation period further enhances work-life balance, making it an attractive choice for aspiring IT professionals.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Service Desk/Support Engineer (Remote) in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs or similar environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common support questions and troubleshooting steps so you can shine when it counts!
✨Tip Number 3
Show off your passion for tech! During interviews, share examples of how you've tackled challenges in previous roles. This will demonstrate your problem-solving skills and commitment to providing top-notch support.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st Line Service Desk/Support Engineer (Remote) in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 1st and 2nd line support experience, especially with Microsoft 365 and any MSP background you have.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love to see candidates who can think on their feet and resolve problems efficiently!
Keep It Professional Yet Friendly:While we want to see your personality shine through, remember to maintain a professional tone. A friendly approach can go a long way in customer-focused roles like this one.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your application!
How to prepare for a job interview at Enso Recruitment
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, Windows OS, and Active Directory. Be ready to discuss how you've used these technologies in past roles, as this will show your familiarity and confidence in handling the tasks expected of you.
✨Showcase Your Problem-Solving Skills
Prepare a couple of examples where you've successfully troubleshot issues in a fast-paced environment. Highlight your thought process and how you prioritised tasks, as this will demonstrate your ability to manage multiple tickets effectively.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be supporting end users, being able to communicate clearly and effectively is crucial. Consider role-playing with a friend to refine your communication style.
✨Research the Company
Take some time to learn about the IT services organisation you're interviewing with. Understanding their client base and the technologies they use can help you tailor your responses and show genuine interest in the role.
