At a Glance
- Tasks: Provide 1st and 2nd line IT support across diverse client environments.
- Company: Growing IT services organisation with a focus on customer satisfaction.
- Benefits: Competitive salary, private healthcare, pension, and life insurance.
- Other info: Hybrid work model after probation with excellent career development opportunities.
- Why this job: Join a dynamic team and enhance your tech skills in a fast-paced environment.
- Qualifications: Experience in IT support, especially with Microsoft 365 and Windows OS.
The predicted salary is between 30000 - 35000 £ per year.
Enso Recruitment is proud to be working with a growing IT services organisation who are expanding their support team. They are seeking a Service Desk Engineer to provide 1st and 2nd line support across a range of client environments. This is a great opportunity for someone with strong fundamentals in IT support who enjoys working in a fast-paced, customer-focused environment, with exposure to a wide variety of technologies.
The Opportunity
You will act as a key point of contact for technical support, troubleshooting issues across desktop, server, and cloud environments. Working within a structured service desk, you'll manage tickets, support end users, and contribute to maintaining high service standards across multiple clients. This role is ideal for someone who has gained early experience in an MSP or IT support environment and is looking to continue developing their technical skillset.
Key Responsibilities
- Provide 1st and 2nd line support across a range of client environments
- Manage incoming tickets, ensuring timely resolution and escalation where required
- Support Microsoft 365 environments (Email, Teams, SharePoint basics)
- Administer user accounts, permissions, and access via Active Directory
- Troubleshoot hardware and software issues across desktops, laptops, and mobile devices
- Support Windows operating systems (Windows 10/11)
- Assist with setup, configuration, and deployment of new devices
- Monitor systems and respond to alerts across client environments
- Support backup, security, and anti-virus solutions
- Liaise with third-party vendors where required
- Contribute to documentation and knowledge sharing across the team
About You
- Experience in a 1st / 2nd line IT support role (ideally 2+ years)
- Strong experience with Microsoft 365 (essential)
- Experience working in an MSP environment (highly desirable - including placements/internships)
- Good knowledge of Windows OS, Active Directory, and user management
- Understanding of networking fundamentals (DNS, DHCP, basic troubleshooting)
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills
- Ability to manage multiple tickets and priorities effectively
- Full driving license is desirable
Benefits
- Salary: £30k-£35k
- On site working (then moving into hybrid after 6 months probation)
- Private healthcare
- Pension
- Life insurance
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
1st Line IT Support Engineer · Hybrid Remote in Belfast employer: Enso Recruitment
Join a dynamic and expanding IT services organisation that values its employees and fosters a collaborative work culture. With a focus on professional development, you will have the opportunity to enhance your technical skills while working in a fast-paced, customer-centric environment. Enjoy competitive benefits including private healthcare, a pension scheme, and life insurance, all while contributing to a team that prioritises high service standards across diverse client environments.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer · Hybrid Remote in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs or similar environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We all know that first impressions count, so practice answering common questions and showcasing your problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We make it easy for you to showcase your skills and experience directly to employers looking for talent like yours.
We think you need these skills to ace 1st Line IT Support Engineer · Hybrid Remote in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of 1st Line IT Support Engineer. Highlight your experience with Microsoft 365, Windows OS, and any relevant MSP experience. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t just list your technical skills; give examples of how you've solved problems in past roles. We love seeing candidates who can think on their feet and tackle challenges head-on!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. We’re looking for someone who can communicate effectively with clients and team members alike.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Let’s get your journey started!
How to prepare for a job interview at Enso Recruitment
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft 365, Windows OS, and Active Directory. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and understanding.
✨Showcase Your Problem-Solving Skills
Prepare a couple of examples where you've successfully troubleshot issues in a fast-paced environment. This could be anything from resolving a ticket quickly to managing multiple priorities. Highlighting your problem-solving skills will impress the interviewers.
✨Understand the Company Culture
Research the company’s values and work culture. Being able to articulate why you want to work there and how you align with their customer-focused approach will set you apart from other candidates.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you. Think about asking about the types of technologies you'll be working with or how success is measured in the role.
