At a Glance
- Tasks: Provide 1st and 2nd line IT support across diverse client environments.
- Company: Growing IT services organisation with a focus on customer satisfaction.
- Benefits: Salary up to £35k, private healthcare, pension, and life insurance.
- Other info: Hybrid working after probation with opportunities for career growth.
- Why this job: Join a fast-paced team and enhance your tech skills while making a difference.
- Qualifications: Experience in IT support, especially with Microsoft 365 and Windows OS.
The predicted salary is between 30000 - 35000 £ per year.
Enso Recruitment is proud to be working with a growing IT services organisation who are expanding their support team. They are seeking a Service Desk Engineer to provide 1st and 2nd line support across a range of client environments. This is a great opportunity for someone with strong fundamentals in IT support who enjoys working in a fast-paced, customer-focused environment, with exposure to a wide variety of technologies.
The Opportunity
You will act as a key point of contact for technical support, troubleshooting issues across desktop, server, and cloud environments. Working within a structured service desk, you'll manage tickets, support end users, and contribute to maintaining high service standards across multiple clients. This role is ideal for someone who has gained early experience in an MSP or IT support environment and is looking to continue developing their technical skillset.
Key Responsibilities
- Provide 1st and 2nd line support across a range of client environments
- Manage incoming tickets, ensuring timely resolution and escalation where required
- Support Microsoft 365 environments (Email, Teams, SharePoint basics)
- Administer user accounts, permissions, and access via Active Directory
- Troubleshoot hardware and software issues across desktops, laptops, and mobile devices
- Support Windows operating systems (Windows 10/11)
- Assist with setup, configuration, and deployment of new devices
- Monitor systems and respond to alerts across client environments
- Support backup, security, and anti-virus solutions
- Liaise with third-party vendors where required
- Contribute to documentation and knowledge sharing across the team
About You
- Experience in a 1st / 2nd line IT support role (ideally 2+ years)
- Strong experience with Microsoft 365 (essential)
- Experience working in an MSP environment (highly desirable - including placements/internships)
- Good knowledge of Windows OS, Active Directory, and user management
- Understanding of networking fundamentals (DNS, DHCP, basic troubleshooting)
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service skills
- Ability to manage multiple tickets and priorities effectively
- Full driving license is desirable
Benefits
- Salary: £30k-£35k
- On site working (then moving into hybrid after 6 months probation)
- Private healthcare
- Pension
- Life insurance
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
1st/2nd Line Service Desk Engineer - Remote in Belfast employer: Enso Recruitment
Enso Recruitment is an exceptional employer, offering a dynamic work environment that fosters growth and development for IT professionals. With a strong focus on employee well-being, the company provides competitive salaries, private healthcare, and a supportive culture that encourages continuous learning and exposure to diverse technologies. As a remote position transitioning to a hybrid model, this role allows for flexibility while being part of a collaborative team dedicated to delivering high-quality service across various client environments.
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line Service Desk Engineer - Remote in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs or similar environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common support questions and troubleshooting steps so you can shine when it counts!
✨Tip Number 3
Show off your passion for tech! During interviews, share examples of how you've tackled challenges in previous roles. This will demonstrate your problem-solving skills and commitment to providing top-notch support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st/2nd Line Service Desk Engineer - Remote in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Service Desk Engineer. Highlight your experience with Microsoft 365, Windows OS, and any relevant MSP background. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t just list your technical skills; give examples of how you've solved problems in past roles. We love seeing candidates who can think on their feet and tackle challenges head-on!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. Show us your personality, but also your commitment to customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Enso Recruitment
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft 365, Windows OS, and Active Directory. Be ready to discuss how you've used these technologies in past roles, as this will show your familiarity and confidence in handling the tasks expected of a Service Desk Engineer.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in previous jobs. Think about times when you had to troubleshoot hardware or software problems and how you resolved them. This will demonstrate your analytical skills and ability to think on your feet.
✨Practice Customer Service Scenarios
Since this role is customer-focused, be ready to discuss how you handle difficult situations with clients. Role-play common scenarios with a friend or family member to refine your communication skills and ensure you can convey empathy and professionalism during the interview.
✨Familiarise Yourself with Ticket Management
Understand the ticketing system that the company uses, if possible. Talk about your experience managing tickets and prioritising tasks effectively. This will show that you’re not only technically savvy but also organised and capable of working in a structured service desk environment.
