At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: Growing IT services organisation with a supportive team culture.
- Benefits: Hybrid working, company bonus, 23 days PTO, private health insurance, and ongoing learning support.
- Other info: Join a collaborative team and develop your technical and customer support skills.
- Why this job: Kickstart your IT career with hands-on experience in a dynamic environment.
- Qualifications: 1 year of service desk or IT support experience and strong troubleshooting skills.
The predicted salary is between 25000 - 30000 € per year.
Enso Recruitment are delighted to be working with a growing IT services organisation who are continuing to invest in their support and customer operations team. They are now seeking a Service Desk Engineer (Level 1) to join their collaborative technical support function. This is an excellent opportunity for someone early in their IT career to gain hands-on experience across a wide range of technologies while developing their technical and customer support skills within a supportive team environment.
The Opportunity
You will act as the first point of contact for IT support queries, helping users resolve technical issues efficiently while delivering a positive customer experience. This role is ideal for someone with initial service desk or placement experience who is looking to build a long-term career within IT support and technical services.
Key Responsibilities
- Provide first-line technical support via phone, email, and ticketing systems
- Troubleshoot and resolve common hardware, software, and networking issues
- Log, manage, and update support tickets accurately
- Escalate more complex issues to senior engineers where required
- Support desktops, laptops, printers, mobile devices, and Microsoft 365 environments
- Assist with user onboarding, account setup, password resets, and permissions
- Follow internal support procedures and knowledge base documentation
- Maintain clear and accurate technical notes across support systems
- Deliver a professional, friendly, and customer-focused support experience
- Work collaboratively with the wider support team to resolve issues efficiently
About You
- 1 year experience in a Service Desk, IT Support, or Helpdesk role
- Good understanding of Windows desktop environments and Microsoft 365
- Familiarity with basic networking concepts such as TCP/IP, DNS, and DHCP
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Organised, proactive, and eager to learn
- Ability to work effectively within a team environment
- Full UK driving licence and access to a vehicle
Benefits
- Hybrid working
- Company bonus
- 23 days PTO + stat days
- Private health insurance
- Pension
- Ongoing learning and development support
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
Service Desk Engineer (Level 1) JBLE1_NI in Antrim employer: Enso Recruitment
Join a dynamic and growing IT services organisation that prioritises employee development and collaboration. As a Service Desk Engineer (Level 1), you'll benefit from a supportive work culture, hybrid working options, and ongoing learning opportunities, all while gaining hands-on experience in a variety of technologies. With a focus on delivering exceptional customer service, this role is perfect for those looking to build a rewarding career in IT support within a company that values its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer (Level 1) JBLE1_NI in Antrim
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Desk Engineer role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to get hands-on experience with Windows and Microsoft 365. The more familiar you are with these systems, the more confident you'll be during interviews.
✨Tip Number 3
Prepare for common interview questions! Think about scenarios where you've provided excellent customer support or resolved tricky technical issues. We want you to shine and show off those problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Engineer (Level 1) JBLE1_NI in Antrim
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight any relevant IT support experience, especially with Windows and Microsoft 365, to show us you’re a great fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your background aligns with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We want to see your troubleshooting skills in action, so don’t hold back on sharing those success stories!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Enso Recruitment
✨Know Your Tech Basics
Brush up on your understanding of Windows desktop environments and Microsoft 365. Be ready to discuss common issues you might encounter, like password resets or software installations, as these are likely to come up during the interview.
✨Show Off Your Troubleshooting Skills
Prepare to share examples of how you've resolved technical issues in the past. Think about specific problems you've tackled, the steps you took, and the outcome. This will demonstrate your problem-solving abilities and your proactive approach.
✨Communicate Clearly
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills and how you can deliver a friendly, professional support experience.
✨Be Ready to Collaborate
Highlight your ability to work within a team. Share experiences where you've collaborated with others to resolve issues or improve processes. This shows that you're not just a lone wolf but someone who values teamwork in a supportive environment.
