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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: Join a growing IT services organisation with a supportive team culture.
- Benefits: Enjoy hybrid working, bonuses, 23 days PTO, and private health insurance.
- Other info: Collaborative environment with opportunities for ongoing learning and growth.
- Why this job: Kickstart your IT career with hands-on experience and professional development.
- Qualifications: 1 year of service desk or IT support experience and strong troubleshooting skills.
The predicted salary is between 25000 - 30000 £ per year.
Enso Recruitment are delighted to be working with a growing IT services organisation who are continuing to invest in their support and customer operations team. They are now seeking a Service Desk Engineer (Level 1) to join their collaborative technical support function. This is an excellent opportunity for someone early in their IT career to gain hands-on experience across a wide range of technologies while developing their technical and customer support skills within a supportive team environment.
The Opportunity
- You’ll act as the first point of contact for IT support queries, helping users resolve technical issues efficiently while delivering a positive customer experience.
- This role is ideal for someone with initial service desk or placement experience who is looking to build a long-term career within IT support and technical services.
Key Responsibilities
- Provide first-line technical support via phone, email, and ticketing systems
- Troubleshoot and resolve common hardware, software, and networking issues
- Log, manage, and update support tickets accurately
- Escalate more complex issues to senior engineers where required
- Support desktops, laptops, printers, mobile devices, and Microsoft 365 environments
- Assist with user onboarding, account setup, password resets, and permissions
- Follow internal support procedures and knowledge base documentation
- Maintain clear and accurate technical notes across support systems
- Deliver a professional, friendly, and customer-focused support experience
- Work collaboratively with the wider support team to resolve issues efficiently
About You
- 1 year experience in a Service Desk, IT Support, or Helpdesk role
- Good understanding of Windows desktop environments and Microsoft 365
- Familiarity with basic networking concepts such as TCP/IP, DNS, and DHCP
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Organised, proactive, and eager to learn
- Ability to work effectively within a team environment
- Full UK driving licence and access to a vehicle
Benefits
- Hybrid working
- Company bonus
- 23 days PTO + stat days
- Private health insurance
- Pension
- Ongoing learning and development support
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
Service Desk Engineer (Level 1) in Antrim employer: Enso Recruitment
Contact Detail:
Enso Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (Level 1) in Antrim
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on common questions for IT support roles and be ready to showcase your troubleshooting skills.
✨Tip Number 3
Tailor your approach! When applying for the Service Desk Engineer role, highlight your relevant experience and skills. Make sure to mention your familiarity with Windows environments and Microsoft 365 to catch their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Engineer (Level 1) in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight any relevant IT support experience, especially with Windows and Microsoft 365, to show us you're a great fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your background aligns with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We want to see your troubleshooting skills in action, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Enso Recruitment
✨Know Your Tech Basics
Brush up on your understanding of Windows desktop environments and Microsoft 365. Be ready to discuss common troubleshooting steps for hardware and software issues, as this will show your technical knowledge and readiness for the role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for IT support queries, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and maintain a friendly, professional tone.
✨Familiarise Yourself with Support Procedures
Review any internal support procedures or knowledge base documentation you can find. Being able to reference these during your interview will demonstrate your proactive approach and eagerness to follow established protocols.
✨Show Your Team Spirit
Emphasise your ability to work collaboratively within a team. Share examples from your past experiences where you successfully worked with others to resolve issues, as this aligns perfectly with the collaborative nature of the role.