At a Glance
- Tasks: Provide first-class IT support and troubleshoot technical issues for users.
- Company: Join a growing IT services organisation with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and private health insurance.
- Other info: Structured training and development opportunities in a supportive team environment.
- Why this job: Kickstart your IT career while developing skills in Microsoft technologies and cyber security.
- Qualifications: 1+ years in IT support with knowledge of Microsoft 365 and basic networking.
The predicted salary is between 30150 - 36650 £ per year.
Enso Recruitment are delighted to be working with a growing IT services organisation who are continuing to invest in their service desk support team. They are now seeking a Service Desk Engineer to join their collaborative technical support function. As a Microsoft Gold Partner, our client mainly focuses on support within the Microsoft suite of solutions, covering everything from Windows Desktop, M365, Networking and Microsoft cyber security tools such as Defender and Entra ID.
This is an excellent opportunity for someone with strong IT Support experience to further develop their career across a wide range of Microsoft technologies while within a supportive team environment.
The Opportunity
You will act as the first point of contact for IT support queries, helping users resolve technical issues efficiently while delivering a positive customer experience. This role is ideal for someone with 1-3 years of IT service desk experience who is looking to build a long-term career within IT support and technical services within a company that invests in their people with structured training and development programmes. Further to this, there is a strong cyber security focus to this support position so if you are seeking to develop your Cyber skills, this could be the role for you!
Key Responsibilities
- Provide first technical support via phone, email, and ticketing systems
- Troubleshoot and resolve common hardware, software, and networking issues
- Log, manage, and update support tickets accurately
- Escalate more complex issues to senior engineers where required
- Support desktops, laptops, printers, mobile devices, and Microsoft 365 environments
- Assist with user onboarding, account setup, password resets, and permissions
- Monitor and respond to security alerts and incidents through SIEM and ticketing systems
- Monitor for attacks, intrusions, and unusual or unauthorised activity across customer environments
- Monitor identity and access management systems, including misuse of permissions by authorised users
- Contribute to security improvement projects and help promote a culture of security awareness across the organisation
About You
- 1+ years experience in a Service Desk, IT Support, or Helpdesk role
- Good understanding of Windows desktop environments, Microsoft 365 and Azure Environments
- Familiarity with basic networking concepts such as TCP/IP, DNS, and DHCP
- Exposure to Cyber Security concepts, tools and technologies is desirable. These include Cyber Essentials, ISO 27001, MS Defender, Entra ID.
- Full UK driving licence and access to a vehicle
Benefits
- Salary: up to £33,500
- Hybrid working
- Company bonus
- 23 days PTO + stat days
- Private health insurance
- Pension
- Ongoing learning and development support
To find out more about this opportunity, submit your CV, or reach out to a member of the Enso Recruitment team today!
Service Desk Engineer in Antrim employer: Enso Recruitment
Enso Recruitment is an exceptional employer, offering a dynamic work culture in Belfast that fosters collaboration and innovation. With a focus on employee growth, we provide ample opportunities for professional development and a competitive salary package, including a pension scheme, making it a rewarding place to advance your career in software delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Antrim
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Enso Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Enso Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Enso Recruitment!
✨Direct Apply to Enso Recruitment
Let's not forget to apply directly through the Enso Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer in Antrim
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Enso Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Enso Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Enso Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
