At a Glance
- Tasks: Provide Level 2 technical support and troubleshoot complex IT issues for diverse customers.
- Company: Join a growing Managed IT Services provider with a strong focus on team development.
- Benefits: Up to £36,000 salary, hybrid working, private health insurance, and ongoing learning support.
- Other info: Dynamic environment with opportunities for technical certification and career progression.
- Why this job: Accelerate your IT career with exposure to various technologies and real-world challenges.
- Qualifications: Experience in IT support, particularly with Microsoft technologies and troubleshooting skills.
The predicted salary is between 36000 - 36000 £ per year.
Enso Recruitment is delighted to be working with an established and growing Managed IT Services provider to recruit a Level 2 Service Desk Analyst for their technical team. This is a great opportunity for an experienced IT support professional who wants to move beyond basic service desk support and build broader technical experience across Microsoft 365, cloud, networking, infrastructure and security. You will be joining an experienced technical team supporting a varied portfolio of customers, giving you exposure to different technologies and environments while continuing to develop your technical skills.
The Role
As a Level 2 Service Desk Analyst, you will take ownership of more complex incidents and service requests, including issues escalated from Level 1. You will work directly with customers to diagnose problems, implement solutions and ensure issues are resolved effectively. Your responsibilities will include:
- Providing Level 2 technical support across a range of customer environments
- Taking ownership of escalated incidents through to resolution
- Troubleshooting Microsoft 365, Windows, networking, cloud and infrastructure issues
- Supporting Microsoft 365 including Exchange Online, Teams, SharePoint and OneDrive
- Supporting Entra ID / Azure AD, Active Directory and user access
- Troubleshooting Windows desktop and endpoint issues
- Diagnosing LAN/WAN, Wi-Fi, VPN, DNS and DHCP issues
- Supporting endpoint security, MFA, email security and patch management
- Managing user onboarding, offboarding and device configuration
- Providing remote and occasional onsite customer support
- Escalating complex infrastructure, networking and security issues to senior engineers
- Maintaining accurate ticket notes and technical documentation
- Sharing knowledge and providing support to more junior members of the Service Desk team
What We're Looking For
You will ideally have previous experience in a 2nd Line / Level 2 Service Desk, IT Support or Managed Services position, with a good grounding across Microsoft technologies and general IT infrastructure. Experience across some of the following would be particularly useful:
- Microsoft 365 administration
- Exchange Online
- Microsoft Teams, SharePoint and OneDrive
- Entra ID / Azure Active Directory
- Active Directory and Group Policy
- Windows 10/11
- Microsoft Azure
- Intune / endpoint management
- LAN/WAN and Wi-Fi
- TCP/IP, DNS and DHCP
- VPN and remote access
- Firewalls and network security
- Endpoint protection and patch management
- Backup and recovery
- Remote monitoring and Service Desk tools
You don't need to tick every box. A strong foundation in IT support, good troubleshooting ability and an appetite to develop across cloud, infrastructure, networking and security are more important.
Why Apply?
This role offers the opportunity to join a well-established technology business with a strong technical team and a genuine focus on developing its people. Rather than supporting one internal environment, you will gain exposure to a broad range of customers, technologies and technical challenges - making it an excellent environment for someone looking to accelerate their development beyond traditional Service Desk support. You will benefit from ongoing learning, exposure to experienced engineers and opportunities to develop your technical certifications and progress your career.
Benefits
- Salary: up to £36,000
- Hybrid working
- Company bonus
- 23 days PTO + stat days
- Private health insurance
- Pension
- Ongoing learning and development support
To find out more about this opportunity, submit your CV, or reach out to a member of the Enso Recruitment team today!
Level 2 Service Desk Analyst in Antrim employer: Enso Recruitment
Join a dynamic Managed IT Services provider that prioritises employee growth and development, offering a collaborative work culture where you can enhance your technical skills across diverse technologies. With a focus on ongoing learning, hybrid working options, and a supportive team environment, this role as a Level 2 Service Desk Analyst provides an excellent opportunity to advance your career while working with a varied portfolio of customers. Enjoy competitive benefits including a salary of up to £36,000, private health insurance, and a company bonus, making it a rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Level 2 Service Desk Analyst in Antrim
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Enso Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Enso Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Enso Recruitment!
✨Direct Apply to Enso Recruitment
Let's not forget to apply directly through the Enso Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Level 2 Service Desk Analyst in Antrim
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Enso Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Enso Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Enso Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
