At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: Join a growing IT services organisation with a supportive team culture.
- Benefits: Enjoy hybrid working, company bonuses, and 23 days of paid time off.
- Other info: Ongoing learning and development opportunities to help you grow.
- Why this job: Kickstart your IT career with hands-on experience in a dynamic environment.
- Qualifications: 1 year of experience in IT support and a good understanding of Windows and Microsoft 365.
The predicted salary is between 25000 - 30000 € per year.
Enso Recruitment are delighted to be working with a growing IT services organisation who are continuing to invest in their support and customer operations team. They are now seeking a Service Desk Engineer (Level 1) to join their collaborative technical support function. This is an excellent opportunity for someone early in their IT career to gain hands-on experience across a wide range of technologies while developing their technical and customer support skills within a supportive team environment.
The Opportunity
You will act as the first point of contact for IT support queries, helping users resolve technical issues efficiently while delivering a positive customer experience. This role is ideal for someone with initial service desk or placement experience who is looking to build a long-term career within IT support and technical services.
Key Responsibilities
- Provide first-line technical support via phone, email, and ticketing systems
- Troubleshoot and resolve common hardware, software, and networking issues
- Log, manage, and update support tickets accurately
- Escalate more complex issues to senior engineers where required
- Support desktops, laptops, printers, mobile devices, and Microsoft 365 environments
- Assist with user onboarding, account setup, password resets, and permissions
- Follow internal support procedures and knowledge base documentation
- Maintain clear and accurate technical notes across support systems
- Deliver a professional, friendly, and customer-focused support experience
- Work collaboratively with the wider support team to resolve issues efficiently
About You
- 1 year experience in a Service Desk, IT Support, or Helpdesk role
- Good understanding of Windows desktop environments and Microsoft 365
- Familiarity with basic networking concepts such as TCP/IP, DNS, and DHCP
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Organised, proactive, and eager to learn
- Ability to work effectively within a team environment
- Full UK driving licence and access to a vehicle
Benefits
- Hybrid working
- Company bonus
- 23 days PTO + stat days
- Private health insurance
- Pension
- Ongoing learning and development support
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
Level 1 IT Helpdesk Technical Support Engineer in Antrim employer: Enso Recruitment
Join a dynamic and growing IT services organisation that prioritises employee development and collaboration. As a Level 1 IT Helpdesk Technical Support Engineer, you'll benefit from a supportive team culture, hybrid working options, and opportunities for ongoing learning, all while gaining hands-on experience in a variety of technologies. With a focus on delivering exceptional customer service, this role is perfect for those looking to build a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Level 1 IT Helpdesk Technical Support Engineer in Antrim
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on common IT support questions and be ready to showcase your troubleshooting skills.
✨Tip Number 3
Tailor your approach! When applying for roles like the Level 1 IT Helpdesk position, highlight your relevant experience and skills. Make sure to mention your familiarity with Windows environments and Microsoft 365.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Level 1 IT Helpdesk Technical Support Engineer in Antrim
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Level 1 IT Helpdesk role. Highlight any relevant service desk or IT support experience, and don’t forget to mention your familiarity with Windows and Microsoft 365!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to the team. Mention specific examples of how you've resolved technical issues in the past.
Show Off Your Soft Skills:Technical skills are important, but don’t underestimate the power of soft skills! Emphasise your communication and interpersonal skills, as these are key to delivering a positive customer experience.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application!
How to prepare for a job interview at Enso Recruitment
✨Know Your Tech Basics
Brush up on your understanding of Windows desktop environments and Microsoft 365. Be ready to discuss common troubleshooting steps for hardware and software issues, as this will show your technical knowledge and readiness for the role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for IT support queries, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and maintain a friendly, professional tone.
✨Familiarise Yourself with Common Issues
Research common IT support problems like password resets, account setups, and basic networking concepts such as TCP/IP, DNS, and DHCP. Being able to discuss these topics confidently will demonstrate your proactive approach and eagerness to learn.
✨Show Your Team Spirit
Emphasise your ability to work collaboratively within a team. Prepare examples from your past experiences where you successfully worked with others to resolve issues, as this aligns perfectly with the supportive team environment they’re looking for.
