At a Glance
- Tasks: Support customers and manage operations in a dynamic, innovative environment.
- Company: Join Ensign-Bickford Industries, a global leader in science and technology.
- Benefits: Exciting career growth, diverse team, and opportunities for development.
- Other info: Personal transport required due to semi-rural location.
- Why this job: Make a real difference by helping customers and driving operational success.
- Qualifications: Experience in customer service, strong organisational skills, and Microsoft Office proficiency.
The predicted salary is between 30000 - 40000 £ per year.
Join Ensign-Bickford Industries, Inc. (EBI) and you’ll be part of a team that leads science, innovation, and technology on different industry fronts. Working here will provide you with an exciting and motivating career full of development and growth opportunities throughout our businesses. We are a global company that prides itself on having passionate, diverse and dedicated employees who work together to achieve uncommon results.
Key responsibilities include:
- Answering queries from customers via the phone or email professionally and efficiently.
- Responding to customers requests for analysis results, invoices and other general enquiries.
- Updating customer details when requested by the customer or internal team member.
- Booking, and then tracking, couriers to ensure samples are collected on time from customers and sample boxes are returned.
- Ensuring all courier and sample paperwork is accurate.
- Working alongside the Customer Services Manager and Accounts to submit invoices, purchase order numbers and reports.
- Receiving and distributing the post, whilst also ensuring the external post is franked.
- Building and maintaining good working relationships with team members.
- Assisting with storage and collection of samples from the laboratory.
- Accurately inputting information from other companies to ensure the production of certificates.
- Creation of forage packs to be sent to customers for their return of samples to the laboratory for analysis.
- Greeting new and existing customers and building relationships to develop the business.
Requirements for the role:
- Previous experience in a customer service and office environment.
- Excellent organisational skills, including organising own workload.
- Good Microsoft Office skills including Word, Excel and Outlook.
- Transport - Due to our semi-rural location, a personal means of transport will be essential.
Customer Service & Operations Coordinator in Selby employer: Ensign-Bickford Aerospace & Defense
At Ensign-Bickford Industries, Inc., we foster a dynamic work environment that champions innovation and collaboration, making it an exceptional place for those seeking to grow in their careers. Our commitment to employee development is matched by our inclusive culture, where diverse talents unite to achieve remarkable outcomes. Located in a semi-rural area, we offer a unique blend of professional opportunities and a supportive community, ensuring that every team member feels valued and empowered.
Contact Details:
Ensign-Bickford Aerospace & Defense Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Coordinator in Selby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ensign-Bickford Industries. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or unexpected situations. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. Highlighting your ability to stay organised will resonate well with the responsibilities of the Customer Service & Operations Coordinator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Customer Service & Operations Coordinator in Selby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service & Operations Coordinator role. Highlight your previous customer service experience and any relevant organisational skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about joining Ensign-Bickford Industries, Inc. and how your background aligns with our values. Keep it professional but let your personality come through!
Be Clear and Concise:When filling out your application, clarity is key. Make sure your responses are easy to read and straight to the point. We appreciate well-structured applications that get to the heart of your qualifications without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Ensign-Bickford Aerospace & Defense
✨Know the Company Inside Out
Before your interview, take some time to research Ensign-Bickford Industries, Inc. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle queries professionally and efficiently.
✨Organise Your Thoughts
Given the role's emphasis on organisation, practice articulating how you manage your workload. You might want to discuss tools or methods you use to stay organised, especially when juggling multiple tasks like booking couriers and updating customer details.
✨Build Rapport with the Interviewer
During the interview, aim to build a connection with your interviewer. Smile, maintain eye contact, and engage in small talk if appropriate. This can help create a positive atmosphere and show that you’re someone who can build good working relationships, just like the role requires.
