At a Glance
- Tasks: Assist customers with queries and ensure smooth communication.
- Company: Join a global leader in science and innovation at EBI.
- Benefits: Exciting career growth, diverse team, and supportive work environment.
- Other info: Personal transport required due to semi-rural location.
- Why this job: Make a difference by helping customers and building relationships.
- Qualifications: Experience in customer service and strong organisational skills.
The predicted salary is between 22000 - 26000 £ per year.
Join Ensign-Bickford Industries, Inc. (EBI) and you’ll be part of a team that leads science, innovation, and technology on different industry fronts. Working here will provide you with an exciting and motivating career full of development and growth opportunities throughout our businesses. We are a global company that prides itself on having passionate, diverse and dedicated employees who work together to achieve uncommon results.
Key responsibilities include:
- Answering queries from customers via the phone or email professionally and efficiently.
- Responding to customers requests for analysis results, invoices and other general enquiries.
- Updating customer details when requested by the customer or internal team member.
- Booking, and then tracking, couriers to ensure samples are collected on time from customers and sample boxes are returned.
- Ensuring all courier and sample paperwork is accurate.
- Working alongside the Customer Services Manager and Accounts to submit invoices, purchase order numbers and reports.
- Receiving and distributing the post, whilst also ensuring the external post is franked.
- Build and maintain good working relationships with team members.
- Assisting with storage and collection of samples from the laboratory.
- Accurately inputting information from other companies to ensure the production of certificates.
- Creation of forage packs to be sent to customers for their return of samples to the laboratory for analysis.
- Greeting new and existing customers and building relationships to develop the business.
Requirements for the role:
- Previous experience in a customer service and office environment.
- Excellent organisational skills, including organising own workload.
- Good Microsoft Office skills including Word, Excel and Outlook.
- Transport - Due to our semi-rural location, a personal means of transport will be essential.
Customer Service Assistant in Selby employer: Ensign-Bickford Aerospace & Defense
At Ensign-Bickford Industries, Inc., we foster a dynamic work environment that champions innovation and collaboration, making it an exceptional place for a Customer Service Assistant to thrive. Our commitment to employee development is evident through numerous growth opportunities, while our diverse team culture ensures that every voice is valued. Located in a semi-rural area, we offer a unique blend of professional fulfilment and a supportive community atmosphere, making your career journey both meaningful and rewarding.
Contact Details:
Ensign-Bickford Aerospace & Defense Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Selby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ensign-Bickford Industries. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or in front of a mirror. Think about how you'd handle tricky situations, as this will boost your confidence and prepare you for those tough questions during the interview.
✨Tip Number 3
Show off your skills! When you get the chance, highlight your organisational skills and Microsoft Office prowess. Maybe even bring examples of how you've used these skills in past roles. It’s all about proving you can hit the ground running!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Assistant in Selby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Organisational Skills:Since this role requires excellent organisational skills, give us examples of how you've managed your workload in the past. Whether it's juggling multiple tasks or keeping track of important details, let us know how you keep everything running smoothly!
Be Professional and Personable:When writing your application, remember to strike a balance between professionalism and personality. We love passionate individuals who can connect with customers, so don’t be afraid to let your enthusiasm shine through in your writing!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our amazing team!
How to prepare for a job interview at Ensign-Bickford Aerospace & Defense
✨Know the Company
Before your interview, take some time to research Ensign-Bickford Industries, Inc. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle queries professionally and efficiently.
✨Organisational Skills Matter
Since the role requires excellent organisational skills, be ready to discuss how you manage your workload. You could mention tools or methods you use to stay organised, like prioritising tasks or using digital calendars. This will reassure them that you can handle the responsibilities of the position.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Smile, maintain eye contact, and engage in friendly conversation. This will reflect your ability to build relationships with customers and team members, which is crucial for a Customer Service Assistant.
