At a Glance
- Tasks: Provide IT support and troubleshoot issues for a dynamic design team.
- Company: Join Ensera Design, a leading consultancy in user-centred innovation.
- Benefits: Enjoy flexible working, private healthcare, and a performance-related bonus.
- Other info: Opportunities for training, development, and social activities await you!
- Why this job: Make a real impact while collaborating with a supportive and diverse team.
- Qualifications: Proficient in Windows 11, Microsoft 365, and network troubleshooting.
The predicted salary is between 30000 - 35000 £ per year.
Ensera Design is a world-class user-centred innovation and product development consultancy, specializing in the medical and consumer health sectors with offices in Bristol, Colorado and New Jersey. As part of Ensera, we collaborate globally with contract manufacturing facilities in Europe, the USA, and Asia. We are currently seeking an IT Support Engineer to join our team in the Bristol office. In this role you'll report directly to, and work alongside, the Head of IT to provide ongoing IT support to the design & product development business, whilst also contributing to wider group projects as needed. Occasional travel to other Ensera locations, including Ireland, Poland, and the USA, may be required and some projects could involve evening or weekend work.
About you
Your role is to help keep our team up and running, so a people-focused, rapid response attitude is essential. Strong communication skills and the ability to explain technical information in clear, everyday terms are vital. You know how to prioritise requests and issues pragmatically as they come in, using your technical knowledge to swiftly diagnose and resolve problems, all while communicating openly and managing expectations effectively. You’ll sometimes work independently and at other times collaborate with members of Ensera's wider IT team, so having an open-minded and cooperative approach is crucial. Your attention to detail is exceptional, whether it's following policies and processes or creating project documentation and training guidelines.
Your skills and experience
Whilst you do not need to meet all of these points, please ensure you meet the majority of them before making an application:
- Essential skills and experience:
- Proficient in managing and troubleshooting Windows 11 OS, Microsoft 365 apps, and cloud services (Azure AD, Exchange, Teams, SharePoint).
- Experience supporting on‑premises hardware, servers, and services.
- Skilled in diagnosing and resolving hardware, software, and connectivity issues, with expertise in Windows and Microsoft 365.
- Understanding of TCP/IP, DNS, DHCP, and VPNs for network troubleshooting and maintenance.
- Experienced in collaborating with external service providers to resolve complex issues and deliver projects.
- Proven track record of driving continuous improvement in IT projects and systems.
- Experienced in deploying, configuring, and testing new software, hardware, and IT infrastructure.
- Skilled in creating user guides, technical documentation, and training colleagues on systems and applications.
- Expertise in data migration with minimal disruption to business operations.
- Proven ability to provide training on common IT issues, new systems, and security best practices.
- Solid understanding of data protection regulations and security best practices.
- Tracking and managing IT assets, ensuring up-to-date records.
- Beneficial skills and experience:
- Experience in any of the following areas would be extremely desirable:
- Working within the creative, pharmaceutical or manufacturing industry.
- SolidWorks PDM.
- Apple device support, especially MDM software such as Jamf or Mosyle.
- Ubuntu Linux.
- PowerApps/Power BI.
Salary and Benefits
The salary for this role is £30,000 to £35,000, commensurate with the experience of the successful candidate. Please note we ask you to provide your expected salary within the band as part of your application, this helps us understand how you view your experience against the role’s scope.
Why work with us?
Ensera Design offers interesting and varied work combined with a supportive team culture to provide a stimulating environment where you will have the opportunity to develop and learn from others. We offer flexible working policies where working patterns are agreed with our line managers, taking into account the role, needs of the individual, and the team. We recognise that we are only as good as our people and we know how important it is to support our team.
- Performance-related company-wide bonus.
- Flexible hybrid working in line with our core hours (Mon–Thu, 9:30am–12:00pm & 2:00pm–4:00pm; Fri, 9:30am–12:00pm).
- Private healthcare for you and your family.
- Enhanced maternity and paternity leave.
- Salary exchange pension scheme.
- 25 days of annual leave, plus the option to purchase up to one working week and additional days for length of service.
- Access to our Employee Assistance Programme and digital wellbeing platform.
- Cycle to Work & Electric Vehicle Lease schemes.
- Death in service (x4 gross salary).
- Training and development opportunities, including dedicated learning days and regular knowledge-sharing sessions.
- A free lunch the first Monday of every month alongside our company-wide meeting.
- Free breakfast every Wednesday, and plenty of opportunities to socialise, including team-organised activities, summer and Christmas parties, and more.
At Ensera Design we believe that designing for people means including all people, starting with the team behind the work. Our human‑centred design ethos is rooted in empathy, and our values – pull together, find a way, and care – guide us in building a team that reflects the diversity of the world we design for. We know that different perspectives lead to better ideas, stronger collaboration, and more meaningful outcomes. If you meet the skills and experience for this role, we welcome your application – whatever your background, identity, or path into design. What matters to us is that you share our belief in purposeful, people‑first design.
IT Support Engineer in Bristol employer: enseradesign
Ensera Design is an exceptional employer that fosters a supportive and collaborative work culture, offering IT Support Engineers the chance to engage in meaningful projects within the medical and consumer health sectors. With flexible working policies, comprehensive benefits including private healthcare and performance-related bonuses, and a strong commitment to employee development, our Bristol office provides a stimulating environment where your contributions are valued and your growth is prioritised.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ensera Design on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can explain how you've tackled IT issues in the past, especially with Windows 11 and Microsoft 365. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your people skills! During interviews, highlight times when you’ve communicated complex tech stuff in simple terms. Remember, it’s all about keeping the team running smoothly, so let us know how you’ve done that before.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what we love to see at Ensera Design.
We think you need these skills to ace IT Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows 11, Microsoft 365, and any relevant troubleshooting skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can help our team at Ensera. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear language and avoid jargon where possible. We want to see how you can explain technical stuff in everyday terms!
Be Honest About Your Salary Expectations:When asked for your expected salary, be upfront and realistic. This helps us understand your perspective and ensures we're on the same page. Remember, it's all part of finding the right fit for both you and us!
How to prepare for a job interview at enseradesign
✨Know Your Tech Inside Out
Make sure you're well-versed in Windows 11, Microsoft 365, and cloud services like Azure AD. Brush up on your troubleshooting skills for hardware and connectivity issues, as you'll need to demonstrate your technical knowledge during the interview.
✨Communicate Clearly
Since strong communication skills are vital for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would resolve a common IT issue, so think about how you'd break it down for someone without a tech background.
✨Show Your People Skills
This role is all about keeping the team running smoothly, so be prepared to discuss your approach to prioritising requests and managing expectations. Share examples of how you've successfully collaborated with others or handled difficult situations in the past.
✨Demonstrate Attention to Detail
Attention to detail is crucial, especially when creating documentation or following processes. Bring examples of your previous work that showcase your meticulousness, whether it's user guides or project documentation, to highlight your ability to maintain high standards.
