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For Companies At a Glance
- Tasks: Provide IT support and troubleshoot issues for a dynamic design team.
- Company: Join Ensera Design, a leading consultancy in health sectors.
- Benefits: Enjoy flexible working, private healthcare, and generous leave options.
- Other info: Opportunities for travel and career growth in a collaborative environment.
- Why this job: Make a real impact while working with innovative technology and a supportive team.
- Qualifications: Proficient in Windows 11, Microsoft 365, and troubleshooting skills required.
The predicted salary is between 30000 - 35000 £ per year.
Ensera Design is a consultancy specialising in medical and consumer health sectors. We are currently seeking an IT Support Engineer to join our team in the Bristol office. In this role you will report directly to and work alongside the Head of IT to provide ongoing IT support to the design and product development business, while also contributing to wider group projects as needed. Occasional travel to other Ensera locations, including Ireland, Poland, and the USA, may be required and some projects could involve evening or weekend work.
About you
Your role is to keep our team up and running, so a people-focused, rapid-response attitude is essential. Strong communication skills and the ability to explain technical information in clear, everyday terms are vital. You know how to prioritise requests and issues pragmatically as they come in, using your technical knowledge to swiftly diagnose and resolve problems, all while communicating openly and managing expectations effectively. You’ll sometimes work independently and at other times collaborate with members of Ensera’s wider IT team, so having an open-minded and cooperative approach is crucial. Your attention to detail is exceptional, whether it’s following policies and processes or creating project documentation and training guidelines.
Your skills and experience
- Proficient in managing and troubleshooting Windows 11 OS, Microsoft 365 apps, and cloud services (Azure AD, Exchange, Teams, SharePoint).
- Experience supporting on-premises hardware, servers, and services.
- Skilled in diagnosing and resolving hardware, software, and connectivity issues, with expertise in Windows and Microsoft 365.
- Understanding of TCP/IP, DNS, DHCP, and VPNs for network troubleshooting and maintenance.
- Experience in collaborating with external service providers to resolve complex issues and deliver projects.
- Proven track record of driving continuous improvement in IT projects and systems.
- Experience in deploying, configuring, and testing new software, hardware, and IT infrastructure.
- Skilled in creating user guides, technical documentation, and training colleagues on systems and applications.
- Expertise in data migration with minimal disruption to business operations.
- Proven ability to provide training on common IT issues, new systems, and security best practices.
- Solid understanding of data protection regulations and security best practices.
- Tracking and managing IT assets, ensuring up-to-date records.
Experience in any of the following areas would be extremely desirable:
- Working within the creative, pharmaceutical or manufacturing industry.
- SolidWorks PDM.
- Apple device support, especially MDM software such as Jamf or Mosyle.
- Ubuntu Linux.
- PowerApps/Power BI.
The salary for this role is £30,000 to £35,000, commensurate with the experience of the successful candidate. Please note we ask you to provide your expected salary within the band as part of your application – this helps us understand how you view your experience against the role’s scope.
Benefits
- Performance-related company-wide bonus.
- Flexible hybrid working in line with our core hours (Mon–Thu, 9:30am–12:00pm Fri, 9:30am–12:00pm).
- Private healthcare for you and your family.
- Enhanced maternity and paternity leave.
- Salary exchange pension scheme.
- 25 days of annual leave, plus the option to purchase up to one working week and additional days for length of service.
- Access to our Employee Assistance Programme and digital wellbeing platform.
- Cycle to Work.
IT Support Engineer employer: Ensera Design
Contact Detail:
Ensera Design Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Ensera. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and communication style. Since you'll need to explain complex IT concepts in simple terms, practice explaining your past projects or troubleshooting experiences as if you're talking to a non-techie friend.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss specific examples of how you've diagnosed and resolved issues in the past. This will demonstrate your ability to keep the team up and running, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Ensera team and contributing to their exciting projects.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows 11, Microsoft 365, and any relevant troubleshooting skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can help our team at Ensera. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear language and avoid jargon where possible. We want to see how you can explain technical stuff in everyday terms!
Be Honest About Your Salary Expectations: Don’t forget to include your expected salary within the specified range. This helps us understand your perspective on your experience and the role. Just be straightforward – we appreciate honesty!
How to prepare for a job interview at Ensera Design
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and cloud services like Azure AD. Be ready to discuss how you've tackled troubleshooting in the past, as this will show your technical prowess and problem-solving skills.
✨Communicate Clearly
Since strong communication is key for this role, practice explaining complex IT concepts in simple terms. You might be asked to describe a technical issue you resolved, so think about how you can break it down for someone without a tech background.
✨Show Your People Skills
This job is all about keeping the team running smoothly, so highlight your people-focused attitude. Prepare examples of how you've prioritised requests and managed expectations in previous roles, especially when working under pressure.
✨Be Ready for Flexibility
With occasional travel and potential evening or weekend work, it's important to demonstrate your flexibility. Share any experiences where you've adapted to changing schedules or collaborated with teams across different locations.