Manager, Network and Telecom in Swindon

Thank you for considering a career at Ensemble Health Partners. Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognise that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference.

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

We are seeking a seasoned Manager, Network and Telecom to oversee and optimise our enterprise network infrastructure and telephony platforms, with a specialised focus on Palo Alto Networks, Five9 and Cisco technologies, within a Healthcare Revenue Cycle Management (RCM) environment. This role is critical to ensuring secure, compliant, and high-performing connectivity across clinical, financial, and patient engagement systems. This position will require occasional after-hours and weekend work.

Job Duties & Responsibilities:

• Lead the design, implementation, and support of secure network infrastructure across healthcare RCM platforms, including EHR integrations, billing systems, and patient portals.
• Manage and optimise Palo Alto Networks solutions including firewalls, Panorama, GlobalProtect, and threat prevention services.
• Ensure HIPAA-compliant network architecture and enforce security policies aligned with healthcare regulations.
• Collaborate with cybersecurity, compliance, and RCM application teams to ensure secure data transmission and system interoperability.
• Monitor network performance and proactively address latency, downtime, and security vulnerabilities affecting RCM workflows.
• Lead network incident response and root cause analysis for outages impacting revenue cycle operations.
• Provide technical leadership and mentorship to network engineers and support staff.
• Maintain documentation and change management processes in alignment with healthcare IT standards.
• Evaluate and implement network technologies that enhance scalability, security, and automation in RCM environments.
• Assist with implementation and maintenance of Cisco Unified Communications (UC) systems (Call Manager, Unity Connection) and Five9 Contact Center solutions to ensure seamless communication.
• Partner with Five9 COE resources to ensure telephony platforms consistently align with business requirements.
• Oversee configuration, upgrades, and patches for telephony platforms, ensuring optimal performance, security, and compliance across all telephony systems.
• Monitor system health and troubleshoot complex telephony issues, minimising downtime and disruptions for critical business functions.

Knowledge, Skills & Abilities:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 7+ years of experience in enterprise networking, with 3+ years in a leadership role.
• Proven experience with Palo Alto Networks technologies in healthcare or regulated environments.
• Strong understanding of healthcare data flows, HL7/FHIR protocols, and RCM system dependencies.
• Familiarity with HIPAA, HITECH, and other healthcare compliance frameworks.
• Palo Alto certifications (e.g., PCNSA, PCNSE) highly preferred.
• Experience with cloud networking (AWS, Azure) and hybrid environments.
• Excellent communication and stakeholder management skills.

Preferred Skills:

• Experience with SD-WAN, SASE, and Zero Trust architectures in healthcare settings.
• Knowledge of healthcare RCM platforms (e.g., Epic, Cerner, Meditech, etc.).
• Familiarity with automation tools (e.g., Terraform, Ansible, Python) for network configuration and monitoring.
• Exposure to identity-based access controls and NAC solutions.
• Proven experience with Cisco UC components (Call Manager, Unity Connection).
• Knowledge of Five9 Contact Center administration.
• Strong understanding of VoIP protocols (SIP, RTP) and telephony networking fundamentals for secure and reliable communication.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, colour, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact us.