AVP Client Delivery in Swindon

Thank you for considering a career at Ensemble Health Partners. Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognise that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference.

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, innovation, and excellence, you will ensure every client interaction is meaningful and contributes to our mission of redefining what’s possible in healthcare. The Assistant Vice President (AVP), Client Delivery is responsible for leading client success across one or multiple acute care clients. This role requires specialized expertise in Acute Revenue Cycle Management (RCM) and hands-on leadership of onsite operations. The AVP maintains detailed knowledge of and may perform all duties of the Site Directors for assigned facilities, while overseeing, managing, and developing a multi-level onsite revenue cycle operations team. This position requires onsite presence at Washington State client locations at least 50% of the time. You will ensure optimal performance and adherence to Ensemble's Client Delivery Management Model, driving strategic alignment and operational excellence across Front-End, Middle Revenue Cycle, and Business Office functions. The AVP partners closely with client leadership and Ensemble executives to deliver measurable results, resolve escalations, and integrate best practices across the acute revenue cycle.

Scope of Responsibility:

• Oversight of 10+ acute facilities or $2B+ net revenue under management.
• For dedicated client leaders: $500M+ client oversight or operational oversight, or oversight of 2–3 acute clients.

Key Competencies:

• Leadership Decision Making: Drive results through informed decisions and accountability.
• Coaching & Talent Development: Build bench strength and retain high performers.
• Delegation & Empowerment: Push decision-making downward while maintaining ownership.
• Executive Communication: Deliver clear, compelling messages to stakeholders.
• Program/Project Management: Ensure strategic initiatives meet timelines and budgets.

Essential Responsibilities:

• Client Integration & Strategic Alignment: Define strategic direction for onsite acute RCM operations and integrate with centralized functions.
• Performance Management: Develop strategies to improve AR aging, denial management, POS collections, and patient experience.
• Relationship Management: Serve as the primary or secondary point of contact for all acute revenue cycle requests; lead client meetings and escalate issues promptly.
• People Management: Plan succession, onboard leadership, and conduct performance reviews.

Qualifications:

• Required: CRCR/CPAR or equivalent certification.
• Experience: 5–7 years in Acute Revenue Cycle Management; 3–5 years in people leadership roles.
• Proven ability to lead large-scale acute RCM operations and deliver measurable performance improvements.

Join an award-winning company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, colour, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.