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- Tasks: Lead client partnerships and ensure their long-term success while driving performance metrics.
- Company: Join Ensemble Health Partners, a top-rated provider in healthcare revenue cycle management.
- Benefits: Enjoy comprehensive benefits, professional development, and a supportive work culture.
- Why this job: Make a real impact in healthcare by empowering clients and enhancing their operations.
- Qualifications: 10+ years in healthcare operations with strong relationship management skills.
- Other info: Remote role with 50% travel; excellent growth opportunities and a collaborative environment.
The predicted salary is between 48000 - 72000 £ per year.
Thank you for considering a career at Ensemble Health Partners. Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognise that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference.
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
Location: Remote (U.S.-based) Travel: 50% nationwide
The Assistant Vice President, Partnership Success serves as the leader responsible for the overall health, performance, and long-term success of assigned client partnerships. This role acts as the primary Executive Sponsor for clients, ensuring alignment between client objectives and organisational delivery while driving measurable financial, operational, and relationship outcomes. The AVP partners closely with internal delivery, operations, and executive leaders while maintaining strong, trusted relationships with client executives. Significant nationwide travel is expected, particularly during new client integrations, performance resets, or escalations.
Client Partnership & Executive Leadership
- Serve as the executive for assigned clients, building trusted relationships with C-suite and senior client leaders.
- Own overall client satisfaction, retention, and long-term partnership success.
- Lead executive-level communications, business reviews, and ongoing strategic alignment conversations.
Performance & Results Accountability
- Drive achievement of contractual, operational, and financial performance metrics across revenue cycle domains.
- Analyse trends, KPIs, and root-cause issues; partner with internal leaders to develop and execute corrective action plans.
- Ensure visibility, transparency, and accountability around performance outcomes.
Operational Oversight & Collaboration
- Collaborate across front-end, mid-cycle, and back-end operational leaders to ensure cohesive delivery.
- Lead through influence rather than direct authority, coordinating cross-functional teams to drive results.
- Provide oversight during client onboarding, go-lives, and major transformational initiatives.
Travel & On-Site Engagement
- Travel approximately 50% nationwide to client sites.
- Represent the organisation professionally and confidently in executive and operational forums.
Team Leadership & Mentorship
- Coach, mentor, and support Partnership Success leaders and client-aligned operational executives as appropriate.
- Reinforce partnership best practices, leadership behaviours, and a strong client-first mindset.
Qualifications & Experience
Required Qualifications
- Bachelor's degree or equivalent professional experience.
- 10+ years of progressive leadership experience in healthcare revenue cycle, healthcare operations, or complex outsourced services.
- Proven success in senior-level, client-facing roles with significant relationship management responsibility.
- Strong executive presence with confidence engaging C-suite and senior leadership audiences.
- Willingness and ability to travel approximately 50% nationwide.
Preferred Experience
- Experience supporting large, multi-site health systems or academic medical centres.
- Background in revenue cycle outsourcing, healthcare consulting, or managed services environments.
- Demonstrated ability to lead through influence in matrixed organisations.
- Strong analytical mindset with comfort presenting financial and operational data to executives.
Key Competencies
- Relationship-first leadership style with strong trust-building skills.
- Strategic thinker with hands-on execution capability.
- Metrics-driven with a focus on sustainable results.
- Clear, confident communicator at all organisational levels.
- Comfortable navigating ambiguity and complex client environments.
Join an award-winning company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, colour, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
AVP, Client Delivery in Swindon employer: Ensemble Health Partners
Contact Detail:
Ensemble Health Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AVP, Client Delivery in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare industry, especially those who might know someone at Ensemble Health Partners. A personal introduction can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching Ensemble's values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission of keeping communities healthy. Tailor your responses to reflect their customer obsession and commitment to excellence.
✨Tip Number 3
Practice your executive presence! Since you'll be engaging with C-suite leaders, it’s crucial to communicate confidently and clearly. Consider mock interviews with friends or mentors to refine your delivery and ensure you come across as a trusted partner.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email reiterating your enthusiasm for the role and how you align with their goals can keep you top of mind. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace AVP, Client Delivery in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AVP, Client Delivery role. Highlight your experience in healthcare revenue cycle management and how it aligns with Ensemble's mission of customer obsession and innovation.
Showcase Your Leadership Skills: Since this role involves significant leadership responsibilities, emphasise your past experiences leading teams and managing client relationships. Use specific examples that demonstrate your ability to drive results and build trust with C-suite executives.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your achievements and how they relate to the key competencies mentioned in the job description. We want to see your impact!
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application is reviewed promptly and gives you a chance to explore more about our culture and values at Ensemble Health Partners.
How to prepare for a job interview at Ensemble Health Partners
✨Know Your Client Inside Out
Before the interview, dive deep into Ensemble Health Partners' mission and values. Understand their approach to client delivery and how they maintain strong relationships with healthcare systems. This knowledge will help you demonstrate your alignment with their customer obsession and commitment to excellence.
✨Showcase Your Leadership Style
As an AVP, you'll need to lead through influence. Prepare examples of how you've successfully built trust and led teams in previous roles. Highlight your relationship-first leadership style and how it has driven results in complex environments.
✨Be Metrics-Driven
Familiarise yourself with key performance indicators relevant to revenue cycle management. Be ready to discuss how you've used data to analyse trends and drive operational improvements. This will show your analytical mindset and comfort with presenting financial data to executives.
✨Prepare for Travel Conversations
Since the role involves significant travel, be prepared to discuss your experience with client engagements across multiple locations. Share how you've managed logistics and maintained strong client relationships during on-site visits, showcasing your adaptability and commitment to partnership success.