Patient Access Associate Specialist in Mansfield

Patient Access Specialist

Location: Mercy – Kings Mills Hospital, Mason, OH. This position is onsite only.

Schedule

Part Time, 5:00 pm–10:30 pm.

Job Responsibilities

• Assign accurate MRNs, complete medical necessity/compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while delivering excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls as applicable.
• Adhere to policies and provide excellent customer service with the appropriate level of compassion.
• Be accountable for point‑of‑service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected; conduct audits of accounts across employees, departments, and facilities, and provide statistical data to Patient Access leadership.
• Pre‑register patient accounts prior to visits, including inbound and outbound calling to obtain demographic, insurance, and other patient information; collect point‑of‑service collections and past‑due balances, and establish payment plans as needed.
• Explain general consent for treatment forms to the patient or guarantor, obtain necessary signatures and witnesses’ names, and distribute patient education documents such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and other required forms.
• Review eligibility responses in the insurance verification system, select the appropriate insurance plan code, and enter benefit data to support POS collections and billing processes, aiding in a clean claim rate.
• Screen medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of potential non‑payment, and distribute the ABN and other designated forms and pamphlets appropriately.

Qualifications

• 1+ years of customer service experience.
• Inquisitive, open to innovation, and willing to explore AI and other technologies to improve processes and patient/client experience.
• High School Diploma or GED required.
• CRCR certification required within 9 months of hire (company‑paid).

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package.
• Career advancement opportunities.
• This position pays between - based on experience.

Additional Information

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact us.

This posting addresses state‑specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location, knowledge, skills, relevant experience, education, licensure, internal equity, and time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.