At a Glance
- Tasks: Join us as a Patient Access Specialist, ensuring smooth patient admissions and excellent customer service.
- Company: Ensemble, a leader in healthcare revenue cycle management, values innovation and teamwork.
- Benefits: Enjoy competitive pay, bonus incentives, paid certifications, and tuition reimbursement.
- Other info: Be part of an award-winning company with a culture that prioritises people and innovation.
- Why this job: Make a real difference in healthcare while growing your career in a supportive environment.
- Qualifications: Customer service experience and a high school diploma are required; we’ll help you grow!
The predicted salary is between 30000 - 35000 € per year.
Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
Overview O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity
ENTRY LEVEL CAREER OPPORTUNITY OFFERING:
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
This position pays between $17.00 - $18.15/hr based on experience. This position is an onsite role, and candidates must be able to work on-site at Bon Secours - Maryview Medical Center in Portsmouth, VA.
We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities
- Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
- Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable. They are to adhere to policies, and provide excellent customer service in these interactions with the appropriate level of compassion.
- Patient Access staff will be held accountable for point of service goals as assigned.
- Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities.
- Conducts audits of accounts and assures that all forms are completed accurately and timely to meet audit standards and provides statistical data to Patient Access leadership.
- Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
- The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witnesses name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
- Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
- Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate.
- Responsible for distribution and documentation of other designated forms and pamphlets.
Experience We Love
- 1+ years of customer service experience
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
Required Qualifications
- High School Diploma/GED Required
- CRCR Required within 9 months of hire (Company Paid)
Join An Award-winning Company
- Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
- Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
- 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
- Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
- Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
- Energage Top Workplaces USA 2022-2024
- Fortune Media Best Workplaces in Healthcare 2024
- Monster Top Workplace for Remote Work 2024
- Great Place to Work certified 2023-2024
Innovation Work-Life Flexibility Leadership Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits: We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture: Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth: We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition: We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Patient Access Specialist - PRN in Cornholme employer: Ensemble Health Partners
Ensemble is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a comprehensive benefits package, including healthcare, tuition reimbursement, and paid certifications. With a strong emphasis on collaboration and innovation, Ensemble fosters a supportive work culture where every team member is empowered to excel and make a meaningful impact in the healthcare sector. Located at Bon Secours - Maryview Medical Center in Portsmouth, VA, this role as a Patient Access Specialist provides a unique opportunity to contribute to the health of the community while enjoying a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Access Specialist - PRN in Cornholme
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the healthcare industry. A personal recommendation can make all the difference when applying for roles like Patient Access Specialist.
✨Tip Number 2
Prepare for interviews by researching Ensemble and understanding their values. Be ready to discuss how you can contribute to their mission of customer obsession and innovation. Show them you’re not just another candidate!
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing exceptional experiences, think of scenarios where you’ve gone above and beyond for a customer. Share these stories during your interview to showcase your abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Ensemble team and being part of something great.
We think you need these skills to ace Patient Access Specialist - PRN in Cornholme
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Access Specialist role. Highlight your customer service experience and any relevant skills that align with Ensemble's mission of providing exceptional experiences.
Show Your Passion:Let your enthusiasm for healthcare shine through in your application. We love candidates who are genuinely interested in making a difference in patient care and are open to embracing new ideas and technologies.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your experience fits the role. Remember, clarity is key!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you’ll have access to all the latest updates about the position.
How to prepare for a job interview at Ensemble Health Partners
✨Know the Company Inside Out
Before your interview, take some time to research Ensemble. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Patient Access Specialist, you'll be interacting with patients and clients regularly. Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond to help someone or resolved a difficult situation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle challenging situations. Practice responses to questions like, 'How would you manage a frustrated patient?' This will demonstrate your ability to think on your feet and maintain composure under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
